2nd Line Infrastructure Support Engineer

fasthosts; Gloucester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Salary bonus

27 days annual leave + bank holidays

Pension scheme

Private healthcare

Life assurance

Employee assistance programmes

Cycle and EV scheme

Refreshments in break rooms

Social events

Job summary

Fasthosts is seeking a 2nd Line Infrastructure Support Engineer to join our Gloucester city centre office. This 100% onsite role covers 12-hour shifts (4-on, 4-off) and involves monitoring, triaging, and resolving incidents across Windows and Linux environments, with a focus on stability and performance.

You will troubleshoot via phone, email and ticketing systems, collaborate with European teams, and work to root out issues for permanent fixes.

Qualifications

• Hands-on familiarity with both Windows and Linux environments.
• Foundational understanding of virtualization.
• Customer support experience with clear written and verbal communication.
• A cool head under pressure, logical problem-solving skills, and a genuine hunger to learn.

Responsibilities

• Guard the Grid: Monitor servers, networks, and applications 24/7 and act on alerts.
• Troubleshoot & Resolve: Provide 2nd-line IT support via phone, email, and ticketing systems to keep users moving.
• Keep Systems Stable: Perform core daily tasks and routine maintenance for security and performance.
• Fix Root Causes: Identify recurring issues and work with teams to implement lasting fixes.
• Collaborate Across Europe: Escalate complex issues smoothly and coordinate with core teams to deliver seamless service.

Skills

Windows

Linux

Virtualisation

Customer support

Written & verbal communication

Problem-solving

Willingness to learn

Tools

Python scripting

Bash

PowerShell

Job description

2nd Line Infrastructure Support Engineer

No.2 Cathedral Walk, The Forum, Gloucester, GL1 1AU

Ever wonder how major digital services stay fast, reliable, and online around the clock? As a 2nd Line Infrastructure Support Engineer, you play a vital role! You are the heartbeat of our tech infrastructure—keeping systems running smoothly, resolving glitches, and delivering top-tier support to teams and customers across Europe.

Working Pattern: 4-on, 4-off shift pattern (12-hour shifts: 2 days, 2 nights). This is a 100% onsite role in our Gloucester City Centre office.

If you are looking to explore a career in tech, have a passion for learning, and remain calm under pressure, read on.

What will you be doing?

• Guard the Grid: Monitor servers, networks, and applications 24/7, taking swift action the moment an alert pops up.
• Troubleshoot & Resolve: Provide 2nd-line IT support via phone, email, and ticketing systems to keep users moving.
• Keep Systems Stable: Perform core daily tasks and routine maintenance to maintain platform security and performance.
• Fix Root Causes: Spot repeat technical issues and work with various teams/departments to implement permanent fixes rather than temporary patches.
• Collaborate Across Europe: Escalate complex issues smoothly and quickly, coordinating with core teams to deliver seamless service.

What experience do you need under your belt?

The Essentials:

• Hands-on familiarity with both Windows and Linux environments.
• A foundational understanding of virtualisation.
• Customer support experience paired with clear written and verbal communication.
• A cool head under pressure, logical problem-solving skills, and a genuine hunger to learn.

Bonus Points(We’ll teach you if you don’t know these yet!):

• Basic scripting skills (Python, BASH, PowerShell).
• Exposure to networking, web servers (Apache, IIS), databases (SQL), or containers.

What else do you get out of it?

We value what each person brings to the table, from amazing ideas to great work attitudes. That’s why it’s only fair we give as much as we receive with a vast array of benefits and perks including:

• Salary starting from £33,000 + bonus
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle and EV scheme
• Refreshments in break rooms and discounts at selected local restaurants
• Social events

With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!

Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.