2nd Line ICT Engineer - Service Delivery (10m Contract)

Ealing Council; London Borough of Ealing; On-site; GBP 33,000 - 60,000; Full time

Job summary

Ealing Council is seeking a motivated 2nd Line ICT Engineer to join the Service Delivery team in London. The role focuses on delivering high-quality, customer-focused technical support across the organisation, supporting Windows 11 devices and a Microsoft domain environment.

The ideal candidate will have strong troubleshooting skills across hardware and software, the ability to prioritise work to meet SLA requirements, and familiarity with Intune, GPOs, Autopilot and VPN technologies.

Qualifications

• Minimum 2nd line ICT support experience.
• Experience with Windows 11 devices in a Microsoft domain environment.
• Knowledge of Intune and device deployment.
• Understanding of cybersecurity and data safeguarding practices.
• Ability to meet SLA and work under pressure.

Responsibilities

• Provide 2nd line support for incidents and service requests via the service portal, email, phone and in person.
• Troubleshoot desktop, laptop, telephony, application and third-party system issues.
• Assist with device deployment and management using Intune and Autopilot.
• Support priority incidents, project tasks and service desk documentation where required.

Skills

Customer service

Troubleshooting

Prioritise & SLA

Intune

FortiClient VPN

ADCs

Firewall technologies

Education

ITIL Foundation

Prince2 Foundation

Tools

GPOs

Autopilot

Job description

Ealing Council is seeking a motivated 2nd Line ICT Engineer to join the Service Delivery team in London. The role focuses on delivering high-quality, customer-focused technical support across the organisation, supporting Windows 11 devices and a Microsoft domain environment.

The ideal candidate will have strong troubleshooting skills across hardware and software, the ability to prioritise work to meet SLA requirements, and familiarity with Intune, GPOs, Autopilot and VPN technologies.