2nd Line EUC Support Engineer – Windows & Migrations

GCS

Tees Valley

On-site

GBP 42,000 - 54,000

Full time

3 days ago

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Job summary

GCS is seeking an experienced 2nd Line EUC Support Engineer to join a major end-user computing transformation programme in Billingham. You will provide Level 2 support for end-user devices, applications, and workplace technologies across a large enterprise environment.

Responsibilities include device migrations, application readiness, endpoint refresh activities, and user onboarding. Strong troubleshooting, incident management, and ITIL-aligned processes are essential.

Qualifications

Experience supporting Windows desktop environments in large enterprises.
Strong troubleshooting and root-cause analysis skills.
Excellent communication and customer-facing abilities.

Responsibilities

Provide Level 2 support for end-user devices and business applications.
Support device migration, deployment, and onboarding activities.
Assist with application packaging, readiness assessments, testing, and validation.
Troubleshoot application compatibility, performance, and user access issues.
Manage incidents, service requests, and change activities per ITIL.
Escalate complex issues to Level 3 teams when needed.
Maintain accurate support documentation and knowledge articles.
Coordinate with deployment teams during migration and cutover.