2Nd Line Engineer

00139 Leidos Innovations Uk Ltd.; Huntingdon; On-site; GBP 48,000 - 61,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexi-Time

Job summary

Leidos is seeking a 2nd Line Engineer in Huntingdon, UK, to provide essential IT support across high-security systems. You will perform fault rectification, support CSI and change requests, and ensure SLA/KPI compliance while collaborating with 3rd line and Apps teams.

You will manage servers/VMs, apply patches, document configurations, and contribute to security practices. The role offers pension, private medical insurance, and flexible benefits.

Qualifications

• Provide second-line technical support and resolve incidents promptly.
• Maintain servers and virtual machines to ensure high availability and performance.
• Update network certifications and maintain system documentation.
• Offer SME input on CSI processes and improvements.
• Provide expert support to end-users and resolve complex issues.

Responsibilities

• SD+ ticket resolutions to ensure incidents are handled per KPI/SLA.
• Maintain and record periodic maintenance (PPM) of systems.
• Patch all domains using WSUS and SCCM with Microsoft/security updates.
• Document system configurations and changes accurately.
• Assist in configuration, installation and deployment of infrastructure components.
• Participate in infrastructure-related projects and CR implementations.
• Perform root cause analysis with other resolver groups and manufacturers.

Skills

Troubleshooting

Incident management

Customer liaison

Security incident handling

Technical troubleshooting

Tools

WSUS

SCCM

Virtual machines

Job description

2nd Line Engineer

Location - Huntingdon UK

Clearance - High DV Developed Vetting

UNLEASH YOUR POTENTIAL

2nd line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems.

Leidos 2nd line engineers conduct reactive and proactive maintenance on all systems that Leidos manage. These systems are highly utilised with a large number of active users, operating at varying security levels. 2nd line engineers are responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer.

Provide Second line technical support:

• Deliver assigned projects with minimal supervision, providing status updates, resolving issues and updating all relevant parties/ documentation.
• Manage and maintain all servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
• Responsible for updating certification of the network.
• Provide SME input on the development of process and procedures under CSI.
• Provide expert-level support to end-users, other resolver groups and Service Desk Analysts in resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
• Implement security best practices and respond to security incidents to protect the infrastructure.
• Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.

KEY DUTIES

SD+ Ticket resolutions- Utilising technical expertise to ensure Incidents are dealt with in a timely manner IAW with KPI/SLA.

Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM).

Patching - Utilising WSUS and SCCM to Patch all Domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.

Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+

Resource Movement. Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UAD’s.

Participation in Projects-Engage in infrastructure-related projects, CR’s contributing to implementation build, testing phases.

Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems.

Key Competencies:

Communications. Verbal, written including technical documentation.

Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency.

Adaptability and flexibility. Able to change focus under changing situations.

Technical expertise. Ability to troubleshoot and fault rectification variety of issues.

Attention to detail. Including written and work carried out.

Customer service excellence.

Teamwork. Build effective internal and external relationships.

What we do for you

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave (including public and privilege holidays)

Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Flexi-Time

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are

we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

£47,600.00-£61,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.