2nd Line Team Lead Engineer

Leidos; Brampton; Hybrid; GBP 48,000 - 61,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave (including public

Flexible benefits

Flexi-Time

Job summary

Leidos UK & EUROPE is seeking a 2nd Line Team Lead in Huntingdon to manage JUNO engineers (T3/T2) in a hybrid setup. You will oversee tasking, incident resolution and SLA compliance while mentoring staff and coordinating with third-line and external vendors.

You will lead projects, arrange early life support for new systems, line management duties, and act as a focal point for stakeholders, ensuring reliable service delivery and customer satisfaction.

Qualifications

• Lead 2nd Line JUNO Engineers (T3 and T2) in a hybrid environment.
• Ensure SLAs are met with no impact to operational output.
• Coordinate with Third line Lead, Applications Lead and vendors.
• Line management and tasking for JUNO 2nd Line across 3, with priorities set by the 2nd Line Lead.
• Mentor, coach and develop engineers to grow technical and personal skills.

Responsibilities

• Managing JUNO second line technical support and acting as focal point for stakeholders.
• Allocate workforce and resources to triage, diagnose and resolve requests.
• Monitor SD+ to ensure JUNO tickets meet SLA targets.
• Escalate incidents when Level 2 cannot resolve and liaise with higher-level engineers.
• Lead projects and plan current/future tasks to ensure capacity and skills.

Skills

Team leadership

Stakeholder liaison

Incident management

Mentoring & coaching

Resource planning

Job description

Description

2nd Line Engineer Team Lead

Location: Huntingdon, UK (Hybrid Working Policy)

Clearance - High DV Developed Vetting

The 2nd Team Lead engineer provides task management of 2nd Line JUNO Engineers, covering T3 and T2 grades working hybrid and at two fixed locations, to ensure that their output aligns with the business, customer and Users requirements. This is achieved through the development, coaching, mentoring, organising and management of the second line JUNO Engineers.

It is the responsibility of the JUNO Team Lead to ensure that all changes assigned to the JUNO Team, incidents, obsolescence tasks, problems and issues are being resolved I.A.W. with SLAs with no impact to operational output. Working with the Third line Lead Engineer, Applications Lead, 3rd Party Supplier, Authority Resolver Groups, and vendors the 2nd line lead engineer works in alignment of providing and supporting the SMO to deliver operational services. They have line management and tasking allocation responsibilities for all JUNO 2nd Line Engineers across 3, with direction for priorities provided by the 2nd Line Lead.

Managing JUNO Second line technical support:

• Act as the focal point for the Internal and External stakeholders, to develop solutions, resolve problems, improve services and align JUNO Support output with the strategic intent of the Technical Ops Lead, Leidos and the Authority.
• Responsible for the allocation of workforce and resources to triage, diagnose, resolve or eliminate requests, issues and problems across the enterprise.
• Monitoring of SD+ to ensure that JUNO tickets are allocated, prioritized and completed within the applicable SLAs.
• Coordinate the priority of tasking to achieve larger elements of work to be completed.
• Mentor, coach and guide 2nd Line engineers in their career, to grow and improve their technical and personal skills.
• Maintain and grow trust and confidence with Customers, IMaGE, Defence Digital and all supporting services.
• Provide technical experience and knowledge to the JUNO Team in order to find solutions to complex technical problems and issues.
• Carry out escalation of all incidents that are unable to be fixed or repaired by Level 2 engineers, engage with third line engineers as required.
• Liaising with customer section heads and leads to understand the current issues that they are experiencing, ensuring accurate prioritisation and development of a satisfactory resolution.

Assign and Lead Projects.

JUNO Team tasking

Taking direction from the Technical operations lead engineer and , Authority and Customer, they are to organise and plan current and future tasks and requests to ensure that 2nd line has sufficient capacity, skills and resource to succeed.

Early Life Support -

Organising and understanding the needs required, when bringing new sytems and technologies into the core services area of support.

Line management

- making sure that all my engineers are supported fully with all issues they may face. It is my responsibility to make sure that both in and out of work my engineers feel supported and that I maintain a good work life balance for all.

Major incidents

- in the event of major outage they responsible for assisting and managing the effort to restore services, providing in-depth technical knowledge to restore services. Provide periodic updates

Problem solving

- being a point of contact for JUNO engineers to come to with issues, whether being able to solve issue or escalating them to the authorities. As well as, developing solutions to complex problems as a technical expert.

Representative

-being a focal point for second line engineers, attending all mandatory meeting and event to voice both achievements and issues being experienced by level 2 engineers.

Key Competencies:

Leadership: Being able to lead and fully support a large team of engineers, be able to inspire and motivate them

Compassionate : understand and support all team members in issues they experience in both professional and personal arenas.

Communications. Verbal, written including technical documentation.

Adaptability and flexibility. Able to change focus under changing situations.

Technical expertise. Technical expertise: Must have the ability to troubleshoot and fault rectify a variety of issues across the enterprise.

Attention to detail. Including written and work carried out.

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-TIme

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£47,600.00-£61,000.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.