2nd Line Engineer

Leidos; United Kingdom; On-site; GBP 37,000 - 46,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits

Job summary

Leidos UK & EUROPE is seeking a motivated 2nd Line Engineer to join our Core services team in Huntingdon. You will troubleshoot incidents, support problem management, CSI, and CR work on critical IT systems with varying security levels.

The role requires strong experience with VMware/Hyper‑V, Windows Server, Linux, networking, and Microsoft stack tools. You will work closely with customers to resolve issues within SLA/KPI and produce high‑quality documentation.

Qualifications

• Experience with UAD, servers, storage, printers and peripherals in a secure environment.
• Extensive knowledge of VMware and Hyper‑V, Windows Server 2008–2022, AD, DNS, DHCP and GPO from design to implementation and support.
• Strong Linux system administration skills (Ubuntu/CentOS).
• Knowledge of TCP/IP, networking including load balancing and firewalls.
• Microsoft stack expertise including SharePoint, Skype/Teams, MS SQL, SCCM/SCOM, Power BI, Exchange & CLI tools.
• Knowledge of SAN storage technologies.
• Knowledge of 2FA technologies is desirable.
• Some scripting experience to automate tasks.
• Strong analytical and problem-solving skills; good communication and documentation skills.
• Familiarity with ITIL foundations.

Responsibilities

• SD+ ticket resolutions—utilising technical expertise to ensure incidents are dealt with in a timely manner per KPI/SLA.
• Maintenance—perform periodic maintenance of systems and document changes.
• Patching—use WSUS and SCCM to patch domains, including Microsoft and security updates.
• Documentation—maintain and create accurate system configuration documentation and records.
• Assist in configuration, installation, and deployment of infrastructure components including VMs and UADs.
• Participate in projects and CRs contributing to build and testing phases.
• Collaborate with other resolver groups and vendors to perform root-cause analysis and provide solutions.

Skills

VMware/Hyper-V

Windows Server

Linux administration

Networking basics

Microsoft stack

Scripting basics

ITIL Foundation

Communication

Technical documentation

Tools

VMware Horizon

SCCM

SCOM

PowerShell

WSUS

Active Directory

SharePoint

DNS/DHCP

Job description

Location and Clearance

2nd Line Engineer Location: Huntingdon UK Clearance High DV Developed Vetting

Job Overview

UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Leidos 2nd line engineers conduct reactive and proactive maintenance on all systems that Leidos manage. These systems are highly utilised with a large number of active users, operating at varying security levels. 2nd line engineers are responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer.

Technical Support Skills

• Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals deployment, configuration and management in a secure environment.
• Have excellent knowledge of Virtualized Environments such as VMware and Hyper‑V, with knowledge of VMware horizon being an advantage; Have excellent knowledge of Windows Server Environments, from Server 2008 – 2022, including OS build Windows10 & 11, AD, DNS, DHCP and GPO from design to implementation and support;
• Have strong Linux system administration skills (Ubuntu / CentOS);
• Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
• Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, Power BI, MS Exchange & CLI tooling such as PowerShell;
• Have good general knowledge of SAN storage technologies;
• Have knowledge of 2 Factor-Authentication Technologies;
• Have some knowledge/ experience with scripting;
• Have excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
• Possess excellent communication skills;
• Have experience of producing and updating technical documentation to a high standard;
• Have knowledge of SD+ ticketing system;
• Have ITIL3 or ITIL 4 at the Foundation level or above.

Key Duties

• SD+ Ticket resolutions- Utilising technical expertise to ensure Incidents are dealt with in a timely manner IAW with KPI/SLA.
• Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM).
• Patching - Utilising WSUS and SCCM to Patch all Domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.
• Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+ Resource Movement.
• Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UAD’s.
• Participation in Projects-Engage in infrastructure-related projects, CR’s contributing to implementation build, testing phases.
• Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems.

Key Competencies

• Communications. Verbal, written including technical documentation.
• Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency.
• Adaptability and flexibility. Able to change focus under changing situations.
• Technical expertise. Ability to troubleshoot and fault rectification variety of issues.
• Attention to detail. Including written and work carried out.
• Customer service excellence. Teamwork. Build effective internal and external relationships.

Benefits

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

Pay Range

Pay Range: £36,900.00-£46,100.00

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.