2nd Line Avaya Support Engineer

JR United Kingdom; York; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading UK tech services provider is seeking a 2nd Line Avaya Support Engineer. The role offers remote working with monthly HQ visits, provides pathways for career progression to Tier 3, and includes competitive on-call bonuses. Ideal candidates should have experience with Avaya systems and previous support roles.

Benefits

Remote working with monthly visits to HQ

Clear training pathways to Tier 3

On-call compensation of £350 per shift

Supportive team culture

Qualifications

• Hands-on experience with Avaya CMS 8 or 10 for managing user changes.
• Previous experience in a 2nd line support role required.
• Eligibility for BPSS & NPPV3 clearance after probation.

Responsibilities

• Provide support for Avaya systems including user changes and general system support.
• Engage in training pathways towards Tier 3 support.
• Participate in an on-call rota with additional pay.

Skills

Experience with Avaya CMS 8 or 10

Handling user changes

Support in a 2nd line environment

Tools

CXone

NICE

SIP

VOIP trunking

Job description

Social network you want to login/join with:

Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime