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Une entreprise leader en services technologiques au Royaume-Uni recherche un ingénieur de support de 2ème ligne Avaya pour un environnement de travail à distance. Ce poste offre des possibilités de progression de carrière vers le niveau 3 avec une formation sur les plateformes cloud. Le candidat idéal aura de l'expérience avec Avaya CMS et une passion pour le support technique. Des avantages incluent un plan de rémunération compétitif et une culture d'équipe favorable.
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kingston upon hull, east yorkshire, United Kingdom
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Yes
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2
06.06.2025
21.07.2025
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Looking to level up your Avaya expertise in a remote-first environment with real career progression?
We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.
This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.
What’s in it for you?
Remote working – with just one monthly visit to HQ in Manchester
Clear path to Tier 3 – training across Avaya + cloud platforms
On-call rota (1 in 4–8) with £350 per shift + paid overtime
Great team culture – supportive and well-established engineering group
You’ll need:
? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)
? Previous experience in a 2nd line/tiered support environment
? Eligibility for BPSS & NPPV3 clearance (after probation)
Nice to Have:
? Experience with CXone, NICE, or cloud contact centre tech
? SIP, VOIP trunking, or wider infrastructure exposure
Salary: Up to £45,000 DOE + £350 On-Call + Overtime