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2nd Line Avaya Support Engineer

JR United Kingdom

Kingston upon Hull

Remote

GBP 38,000 - 45,000

Full time

Yesterday
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Job summary

Une entreprise leader en services technologiques au Royaume-Uni recherche un ingénieur de support de 2ème ligne Avaya pour un environnement de travail à distance. Ce poste offre des possibilités de progression de carrière vers le niveau 3 avec une formation sur les plateformes cloud. Le candidat idéal aura de l'expérience avec Avaya CMS et une passion pour le support technique. Des avantages incluent un plan de rémunération compétitif et une culture d'équipe favorable.

Benefits

Possibilité de travail à distance
Formation continue
Culture d'équipe favorable

Qualifications

  • Expérience pratique avec Avaya CMS 8 ou 10 (ajouts, suppressions, modifications d'utilisateurs).
  • Expérience antérieure dans un environnement de support de 2ème ligne.
  • Éligibilité pour la clearance BPSS & NPPV3 (après probation).

Responsibilities

  • Gérer les changements d'utilisateur, suppressions et support général du système.
  • Participer à une équipe qui soutien des clients du secteur public et privé.
  • Collaborer avec le groupe d'ingénierie établi dans un environnement de travail de culture d'équipe.

Skills

Avaya CMS 8
Avaya CMS 10
SIP
VOIP trunking

Tools

CXone
NICE

Job description

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2nd Line Avaya Support Engineer, kingston upon hull, east yorkshire

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Client:
Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime

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