2nd Line Avaya Support Engineer

JR United Kingdom; Slough; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading UK tech services provider is seeking a 2nd Line Avaya Support Engineer to support their enterprise and public sector customers. This remote-first role offers clear career progression to Tier 3 along with competitive financial incentives, including on-call payments. Join a supportive engineering team with the potential to grow your expertise in Avaya and cloud technologies.

Qualifications

• Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes).
• Previous experience in a 2nd line/tiered support environment.
• Nice to have: experience with CXone, NICE, or cloud contact centre tech.

Responsibilities

• Handle user changes, deletions, and general system support.
• Support a wide range of enterprise and public sector customers.
• Participate in on-call rota and training pathways to Tier 3.

Skills

Avaya CMS 8

Avaya CMS 10

Cloud contact centre platforms

SIP

VOIP trunking

Education

Eligibility for BPSS & NPPV3 clearance

Job description

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Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime