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2nd Line Avaya Support Engineer

JR United Kingdom

Basildon

Remote

GBP 38,000 - 45,000

Full time

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Job summary

Une entreprise de services techniques leader au Royaume-Uni recherche un 2nd Line Avaya Support Engineer pour renforcer son équipe de soutien à distance. Le candidat idéal aura une solide expertise en Avaya CMS 8 ou 10, des opportunités de progression à Tier 3, et un environnement de travail flexible. Avec une culture d'équipe favorable et des chances de formation, le rôle implique un support technique à un large spectre de clients, avec une rémunération potentielle incluant des primes d'appel et des heures supplémentaires.

Benefits

Télétravail (visite mensuelle au siège à Manchester)
Formation vers Tier 3
Culture d'équipe favorable

Qualifications

  • Expérience pratique avec Avaya CMS 8 ou 10 (ajouts, suppressions, modifications d’utilisateurs).
  • Expérience préalable dans un environnement de support de 2ème ligne.
  • Éligibilité pour la vérification BPSS et NPPV3 (après probation).

Responsibilities

  • Support technique pour les clients du secteur public et privé.
  • Gestion des changements d’utilisateurs, suppressions, et soutien général du système.
  • Participation au rota d'appel (1 sur 4-8) avec rémunération supplémentaire.

Skills

Avaya CMS 8
Avaya CMS 10
SIP
VOIP trunking

Tools

CXone
NICE

Job description

Social network you want to login/join with:

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Client:
Location:

basildon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime

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