2nd/3rd Line Application Support Analyst – SharePoint

Onyx-Conseil; United Kingdom; Remote; GBP 35,000 - 40,000; Full time

Job summary

Onyx-Conseil in the United Kingdom is recruiting an Application Support Analyst to provide 2nd/3rd line support for the client’s application portfolio and to monitor and maintain systems, including SharePoint expertise.

The role requires ITIL process experience, working with third-party suppliers, managing access, documentation, testing, change control, and reporting, with a salary in the £35k–£40k range and based in Peterborough.

Qualifications

• Proven experience in 1st and 2nd line IT support.
• Experience with ITIL processes including incident, change and problem management.
• Customer-facing technical experience.
• Experience managing third-party suppliers.
• Knowledge of application portfolio management.
• Strong communication and teamwork skills.

Responsibilities

• Provide 2 and 3 line support for the Clients application portfolio
• Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising
• Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA
• Manage all system access requests
• Own application/system documentation and the data repository that holds that information (i.e. SharePoint)
• Provide technical support to the application architect and project services as required for project deliverables
• Ensure that pro-formas are completed and submitted and track delivery
• Provide test support for new and enhanced systems/applications
• Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved
• Owns Configuration Management process
• Responsible for scheduled maintenance and capacity planning
• Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes
• Responsible for the development and maintenance of the Clients data warehouse
• Run reports and conduct analysis in-line with Business/Management requirements
• Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties
• Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems.

Skills

2nd/3rd line support

ITIL processes

customer facing technical role

3rd party supplier management

assets management

application portfolio knowledge

teamwork and communication

initiative and self-motivation

application support and maintenance

Job description

Onyx-Conseil in the United Kingdom is recruiting an Application Support Analyst to provide 2nd/3rd line support for the client’s application portfolio and to monitor and maintain systems, including SharePoint expertise.

The role requires ITIL process experience, working with third-party suppliers, managing access, documentation, testing, change control, and reporting, with a salary in the £35k–£40k range and based in Peterborough.