24/7 Transport & Logistics Controller

CMAC Group; Preston; On-site; GBP 26,000 - 32,000; Full time

Job summary

CMAC Group is recruiting an Operations Controller role based in the UK (Accrington and Nottingham). It is office-based with 12-hour shifts (7am-7pm / 7pm-7am), 4 on 4 off, and a monthly rotation between days and nights.

The role coordinates transport and hotel accommodation for airline, rail and road clients, monitors service delivery against SLAs and provides timely updates throughout each booking lifecycle.

Qualifications

• Excellent customer service skills.
• Strong administrative and organisational abilities.
• Ability to multitask and manage competing priorities.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Competent IT skills, including database and email systems.
• Ability to work effectively within a team environment.
• Experience working to service level agreements and performance targets.

Responsibilities

• Accurately record customer requests and fulfil transport and accommodation requirements in line with customer SLAs.
• Schedule, source and coordinate passenger transport and hotel accommodation through approved third-party suppliers using the company's bespoke database system.
• Monitor transport and accommodation services provided by internal and external suppliers through GPS tracking systems, system integrations and direct communication with suppliers and drivers.
• Track and record key transport milestones throughout the customer journey.
• Provide internal and external customers with accurate and timely updates relating to their bookings and requests.
• Identify and escalatE potential customer complaints by notifying the Customer Feedback Department via email as soon as issues are identified.
• Respond to and action all email correspondence in accordance with company standards.
• Monitor and record supplier performance against agreed service level agreements.
• Ensure compliance with all internal and external SLAs.
• Carry out additional administrative and operational duties as required.

Skills

Customer service

Administration

Multitasking

Communication

Attention to detail

IT skills

Teamwork

SLA experience

Job description

CMAC Group is recruiting an Operations Controller role based in the UK (Accrington and Nottingham). It is office-based with 12-hour shifts (7am-7pm / 7pm-7am), 4 on 4 off, and a monthly rotation between days and nights.

The role coordinates transport and hotel accommodation for airline, rail and road clients, monitors service delivery against SLAs and provides timely updates throughout each booking lifecycle.