24/7 Transport & Travel Coordinator

CMAC Group; Mansfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

CMAC Group is recruiting for Operations Controllers to join our UK-based team in Accrington and Nottingham. This office-based role supports transport and accommodation bookings, monitors SLAs and provides timely updates to customers.

You will deliver and coordinate passenger transport and hotel arrangements, liaise with suppliers, and maintain accurate records across the full lifecycle of each booking in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities.
• Ability to multitask and manage competing priorities.
• Experience working to service level agreements (SLAs).
• Competent IT skills including databases and email systems.

Responsibilities

• Record customer requests and fulfil transportation and accommodation requirements in line with customer SLAs.
• Schedule, source and coordinate passenger transport and hotel accommodation through approved third-party suppliers using the company's bespoke database system.
• Monitor transport and accommodation services provided by internal and external suppliers through GPS tracking systems, system integrations and direct communication with suppliers and drivers.
• Track and record key transport milestones throughout the customer journey.
• Provide internal and external customers with accurate and timely updates relating to their bookings and requests.
• Identify and elevate potential customer complaints by notifying the Customer Feedback Department via email as soon as issues are identified.
• Respond to and action all email correspondence in accordance with company standards.
• Monitor and record supplier performance against agreed service level agreements.
• Ensure compliance with all internal and external SLAs.
• Carry out additional administrative and operational duties as required.

Skills

Customer service

Administrative skills

Multitasking

Communication

Attention to detail

IT skills

Teamwork

SLA experience

Tools

GPS tracking systems

Booking platforms

Job description

CMAC Group is recruiting for Operations Controllers to join our UK-based team in Accrington and Nottingham. This office-based role supports transport and accommodation bookings, monitors SLAs and provides timely updates to customers.

You will deliver and coordinate passenger transport and hotel arrangements, liaise with suppliers, and maintain accurate records across the full lifecycle of each booking in a fast-paced environment.