24/7 Shift Leader - Critical Facilities Engineer

BGIS; Greater London; On-site; GBP 45,000 - 62,000; Full time

Job summary

BGIS seeks a Shift Leader to oversee safe, efficient technical operations on a 24/7 shift at a commercial property in London. You will lead a shift engineering team, coordinate planned and reactive maintenance across electrical, mechanical, HVAC, and building services, and ensure compliance with safety and statutory requirements.

This hands-on role requires strong leadership, fault diagnosis, and excellent communication with the client and control room to maintain continuous service and safety.

Qualifications

• Recognised technical qualification in Electrical or Mechanical Engineering (e.g., City & Guilds, NVQ Level 3, Apprenticeship, or equivalent).
• Proven experience working in a commercial building maintenance environment.
• Previous experience working within a shift engineering or critical environment team.
• Strong technical understanding of building services systems (electrical, mechanical, HVAC, BMS, etc.).
• Ability to lead a team during fast-paced and high-pressure situations.
• Strong problem-solving skills and ability to diagnose faults on complex systems.
• Good communication skills and a proactive customer-focused attitude.
• Competent in maintaining accurate records, logs, and compliance documentation.
• Ability to work 24/7 shift patterns, including nights, weekends, and bank holidays.
• Experience working in critical environments (data centres, financial institutions, hospitals, etc.).
• Authorised Person (AP) or Competent Person (CP) certification in electrical, HV/LV, permit-to-work, or mechanical systems.
• Additional multi-skilled capabilities such as plumbing, fabric repairs, or controls.
• Experience supervising contractors and leading engineering teams.
• Understanding of health & safety legislation and safe systems of work.

Responsibilities

• Lead and supervise a shift engineering team, ensuring all tasks are completed safely, efficiently, and to required standards.
• Carry out both planned and reactive maintenance across a range of mechanical, electrical, and building services equipment.
• Monitor and manage critical systems, including BMS, HVAC, electrical distribution, and life safety systems.
• Act as the first point of technical escalation during the shift, providing guidance, fault diagnosis, and decision‑making support.
• Coordinate work allocation, ensuring the shift team responds promptly to customer requests and site priorities.
• Ensure all maintenance activities are completed in accordance with site procedures, industry standards, and statutory requirements.
• Complete shift reports, logbooks, permit-to-work documentation, and all required compliance records.
• Escalate urgent or high‑risk issues to senior management as required.
• Support the delivery of Planned Preventative Maintenance (PPM) and ensure tasks are completed within SLA timeframes.
• Liaise with contractors working on site, ensuring they follow correct safety processes and are properly supervised.
• Assist with incident response, including system failures, alarms, and emergency situations.
• Maintain good communication with the client, control room, and other shift teams to ensure operational continuity.
• Promote a strong culture of safety, quality, and teamwork.
• Ensure handovers between shifts are clear, accurate, and timely.

Skills

Team leadership

Fault diagnosis

Building services knowledge

Health & safety

Client communication

AP/CP certification

Multi-skilled trades

Contractor supervision

Problem solving

Record keeping

Education

Electrical or Mechanical Engineering qualification

Job description

BGIS seeks a Shift Leader to oversee safe, efficient technical operations on a 24/7 shift at a commercial property in London. You will lead a shift engineering team, coordinate planned and reactive maintenance across electrical, mechanical, HVAC, and building services, and ensure compliance with safety and statutory requirements.

This hands-on role requires strong leadership, fault diagnosis, and excellent communication with the client and control room to maintain continuous service and safety.