24/7 Service Desk Shift Lead & Technical Support Engineer

Electus Recruitment Solutions; Shrivenham; On-site; GBP 35,000 - 37,000; Full time

Job summary

Electus Recruitment Solutions in Shrivenham is seeking a Shift Leader for a Service Desk role. You will lead the on‑shift team, own incident progression and ensure high service levels on a 24/7/365 rota.

The role combines hands-on IT support with people leadership, requiring nights and weekend availability. Salary £35,000–£37,000 with permanent contract and security clearance eligibility. You will mentor engineers and drive service improvements across teams.

Qualifications

• 2+ years' experience in IT support with leadership experience.
• Strong background in service desk, helpdesk or technical support.
• Experience using ticketing or IT service management systems.
• Strong troubleshooting across hardware, software and IT services.
• Confident communicator with technical and non-technical stakeholders.

Responsibilities

• Lead the Service Desk team during your assigned shift, providing guidance and technical support.
• Take ownership of complex or high-priority incidents and ensure they are progressed effectively.
• Help the team manage workloads, priorities and service levels.
• Work with other IT teams to resolve issues that require specialist input.
• Review service desk activity and identify recurring problems or opportunities to improve the service.

Skills

IT support

Team leadership

Service desk

Ticketing systems

Troubleshooting

Communication

Tools

ITSM systems

Job description

Electus Recruitment Solutions in Shrivenham is seeking a Shift Leader for a Service Desk role. You will lead the on‑shift team, own incident progression and ensure high service levels on a 24/7/365 rota.

The role combines hands-on IT support with people leadership, requiring nights and weekend availability. Salary £35,000–£37,000 with permanent contract and security clearance eligibility. You will mentor engineers and drive service improvements across teams.