IT Service Desk Engineer Lead

JIYU People Ltd; Swindon; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid work

4 on 4 off shifts

Job summary

JIYU People Ltd in Swindon is seeking an IT Service Desk Engineer Lead to own incidents and guide a team in a 24/7/365 shift environment. This role offers a clear route into leadership, with responsibilities for 1st/2nd line support and driving service improvements.

The successful candidate will manage escalations, mentor junior engineers, and enjoy hybrid working with 3 days in the office and 1 day from home, plus the security of a defined salary band (£30,000–£37,000).

Qualifications

• Experience delivering 1st/2nd line support in enterprise environments.
• Familiarity with Teams and SharePoint and Microsoft 365.
• Strong Active Directory, user administration and group policy skills.
• Solid networking knowledge (DNS, DHCP, TCP/IP).
• Hands-on experience with ITSM platforms such as ServiceNow or Jira Service Management.

Responsibilities

• Deliver confident 1st/2nd line support across a busy enterprise environment.
• Own incidents from start to finish and drive quick, effective resolutions.
• Support and guide junior engineers, helping raise the bar across the team.
• Play a key role in improving processes, service quality and team performance.

Skills

Windows OS/Microsoft 365

Teams/SharePoint

Active Directory

Networking DNS/DHCP/TCP-IP

ServiceNow/Jira Service Management

Tools

ServiceNow

Jira Service Management

Job description

IT Service Desk Engineer Lead - Swindon - £30,000 to £37,000

Leadership position, your move into leadership and more time off, covering days and nights!

We're partnering with a dynamic IT operation in Swindon that's searching for an ambitious IT Service Desk Engineer who's hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests!

As the Shift Leader, you'll be the go‑to person for escalations, team support, and keeping the service desk running smoothly.

What You'll Be Doing

• Delivering confident 1st/2nd line support across a busy, enterprise‑level environment
• Owning incidents from start to finish and driving quick, effective resolutions
• Supporting and guiding junior engineers, helping raise the bar across the team
• Playing a key role in improving processes, service quality, and team performance

What You Bring

• Strong experience supporting Windows OS and Microsoft 365
• Familiarity with enterprise collaboration tools like Teams and SharePoint
• Confident with Active Directory, user admin, and group policies
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Why You'll Love This Role

• A real chance to step into leadership — not just talk about it
• A supportive team that wants you to grow and succeed
• Hybrid working - 3 in the office, 1 at home
• A varied, high‑energy environment where no two days feel the same
• Training, development, and exposure to enterprise‑level tech

If you're a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.

IT Service Desk Engineer Lead- Swindon - £30,000 to £37,000