24/7 Service Care Centre Monitor & Support

Kingdom Services Group; Newton-le-Willows; On-site; GBP 28,000 - 30,000; Full time

Job summary

Kingdom Services Group is recruiting a Service Care Centre Monitoring Team Operator to join our 24-hour Command Centre at Kingdom Head Office in Newton-le-Willows. You will monitor welfare, attendance, respond to incidents and alarms, and log activities accurately.

This role suits an organised, proactive professional who thrives in a fast-paced, service-led environment. The successful candidate will work 4-on, 4-off 12-hour shifts, averaging about 42 hours per week, and will play a key part in

Qualifications

• Demonstrated customer service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel).

Responsibilities

• Handle general enquiries promptly and professionally.
• Manage ad hoc cover requests and service schedule changes.
• Respond to incidents and alarm activations, escalating when necessary.
• Maintain accurate records and logs of all activity.
• Monitor colleague attendance, absence and welfare; conduct welfare checks.

Skills

Customer service

Communication skills

MS Outlook

MS Word

MS Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Kingdom Services Group is recruiting a Service Care Centre Monitoring Team Operator to join our 24-hour Command Centre at Kingdom Head Office in Newton-le-Willows. You will monitor welfare, attendance, respond to incidents and alarms, and log activities accurately.

This role suits an organised, proactive professional who thrives in a fast-paced, service-led environment. The successful candidate will work 4-on, 4-off 12-hour shifts, averaging about 42 hours per week, and will play a key part in