24/7 Hub Team Leader – Call Centre Operations
NHS Highland
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Job summary
NHS Scotland is seeking a proactive, hands-on operational leader to join the Highland Hub management team. The post provides leadership and line management for a team of Hub Controllers delivering a 24/7 call centre service and requires operational proficiency in Hub Controller duties.
The Highland Hub is the single point of contact for Key Stakeholders and Integrated Services, including Out of Hours, Telecare and NHS24.
Responsibilities
- Lead a team of Hub Controllers providing a 24/7 call centre service and be operationally proficient in Hub Controller duties.
Job description
NHS Scotland is seeking a proactive, hands-on operational leader to join the Highland Hub management team. The post provides leadership and line management for a team of Hub Controllers delivering a 24/7 call centre service and requires operational proficiency in Hub Controller duties.
The Highland Hub is the single point of contact for Key Stakeholders and Integrated Services, including Out of Hours, Telecare and NHS24.
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