24/7 Control Room Operator - Breakdowns & Dispatch

Phoenix 365; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Phoenix 365 in Leicester is seeking a full-time, on-site Control Room Operator to monitor systems and incoming calls, coordinate responses to breakdowns, and log incidents accurately.

You will dispatch resources, communicate with drivers, technicians and clients, follow procedures, escalate issues when needed, and maintain up-to-date records to support 24/7 operations.

This shift-based role requires calm under pressure and strong computer literacy to operate call handling and dispatch software.

Qualifications

• Strong control room and monitoring skills with experience in coordinating live operations and incident response.
• Knowledge of plant operations and power generation processes, with an understanding of operational safety and efficiency.
• Familiarity with steam systems or related industrial environments and basic technical awareness of equipment behavior.
• Excellent communication skills, both verbal and written, to interact clearly with internal teams, clients, and service partners.
• Ability to remain calm under pressure, make timely decisions, and prioritize tasks in a fast-paced environment.
• Comfort with computer-based systems, including call handling software, dispatch tools, and standard office applications.
• Previous experience in a control room, emergency response, logistics, or breakdown recovery environment is beneficial.
• Relevant vocational training or qualifications in operations, engineering, or a related field are advantageous.

Responsibilities

• Monitor systems and incoming calls and coordinate responses to breakdowns.
• Ensure accurate logging of incidents and actions in records and reports.
• Communicate with drivers, technicians, and clients to dispatch resources as needed.
• Track job progress to completion and follow established procedures.
• Escalate issues when necessary and maintain up-to-date records for 24/7 operations.

Skills

Control room operations

Incident coordination

Communication skills

Decision making under pressure

Computer proficiency

Education

Vocational training in operations or engineering

Tools

Dispatch software

Call handling software

Office software

Job description

Phoenix 365 in Leicester is seeking a full-time, on-site Control Room Operator to monitor systems and incoming calls, coordinate responses to breakdowns, and log incidents accurately.

You will dispatch resources, communicate with drivers, technicians and clients, follow procedures, escalate issues when needed, and maintain up-to-date records to support 24/7 operations.

This shift-based role requires calm under pressure and strong computer literacy to operate call handling and dispatch software.