24/7 Careline Emergency Response Officer

Carrington Blake Recruitment; Greater London; On-site; GBP 59,237,000 - 64,058,000; Full time

Job summary

Carrington Blake Recruitment is seeking a dedicated Careline emergency call handler in the United Kingdom. You will respond to 24/7 emergency calls, assess needs, and coordinate appropriate support for service users.

The role involves out-of-hours duties, visiting service users when required, installing telecare alarms, and maintaining accurate records across multiple agencies and keyholders.

Qualifications

• Emergency call handling and response.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure.
• Safeguarding and customer care.
• Problem-solving and decision-making.
• Accurate record keeping and IT skills.
• Ability to work with multiple agencies and stakeholders.

Responsibilities

• Answer and assess emergency telephone and alarm calls.
• Prioritise emergencies and contact relevant services.
• Visit service users where required and provide practical/emotional support.
• Respond to housing repairs and emergency housing needs.
• Install telecare alarms and equipment.
• Maintain accurate computerised records.
• Liaise with emergency services, care agencies, keyholders and next of kin.
• Support out-of-hours homelessness and emergency situations.

Skills

Emergency call handling

Communication

Calm under pressure

Safeguarding

Problem solving

Record keeping

Interagency liaison

Job description

Carrington Blake Recruitment is seeking a dedicated Careline emergency call handler in the United Kingdom. You will respond to 24/7 emergency calls, assess needs, and coordinate appropriate support for service users.

The role involves out-of-hours duties, visiting service users when required, installing telecare alarms, and maintaining accurate records across multiple agencies and keyholders.