2027 Service Delivery Manager Apprentice - Templecombe

Thales Group; Itchen Abbas; On-site; GBP 22,000 - 26,000; Full time

Job summary

Thales UK is offering an Apprenticeship opportunity as a Service Delivery Manager Apprentice. You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy, delivered virtually with live lectures, coaching calls and online resources.

The programme combines study with practical workplace experience, culminating in a permanent role from day one at the start of the apprenticeship.

Qualifications

• GCSEs including English and Maths required (grade 5 or equivalent).
• A Level in any subject is required.

Skills

Communication

Attention to detail

Problem solving

Analytical thinking

Logical reasoning

Team work

Education

GCSEs including English & Maths

A Level in any subject

Job description

About the Role

Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.

Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.

The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.

Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.

What You Will Learn

As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership
• Communication & Collaboration
• Problem-Solving & Decision Making
• Commercial Awareness

Training

Apprenticeship Programme

You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy.

The programme is delivered through a virtual learning model, combining:

• Live virtual lectures
• 1-2-1 coaching calls
• Online learning resources
• Self-directed learning activities

Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.

What happens at the end

• Secure a permanent role from day one at the start of your apprenticeship

Skills

• Communication skills
• Attention to detail
• Problem solving skills
• Analytical skills
• Logical
• Team working

Qualifications

• GCSE 5 GCSE's Including English and Maths (grade 5 GCSE's Grade 9-4/A-C) - essential
• A Level in any subject (grade Grade C or above) - essential

Key details

• Wage: £24,000 a year
• Working week: Monday- Friday, 37 hours a week (8 hours Monday- Thursday, 5 hours Friday)
• Hours: 37 hours per week
• Duration: 2 Years
• Start date: 2027-09-06
• Closing date: 2027-02-17
• Apprenticeship standard: Associate project manager (level 4)
• Training provider: THE APPRENTICE ACADEMY LIMITED

About the employer

Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.