1st line Support Technician

Michael Page (UK); Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive 1st Line IT Support Technician to join their dynamic team in Leeds. This role offers the opportunity to provide essential IT support, assisting with projects and maintaining the IT infrastructure. You will play a key role in ensuring efficient operations while implementing new technologies and providing training to staff. With a commitment to innovation and sustainability, this organization values work-life balance and offers competitive benefits, including a generous holiday allowance and additional perks. If you thrive in a collaborative environment and are eager to make an impact, this is the perfect opportunity for you.

Benefits

Cycle to Work Scheme

Extra day off for birthday

Life Assurance policy (6x Salary)

Employee Assistance Programme

Welfare support

Qualifications

• Relevant qualification in IT or related field.
• Proven problem-solving and communication skills.

Responsibilities

• Provide first line support for all IT-related issues.
• Assist with IT projects and maintain IT infrastructure.
• Implement new technologies and provide training to staff.

Skills

Problem-solving skills

Communication skills

IT systems knowledge

Education

Relevant qualification in IT

Job description

• Growing team with career development
• Global leader in filtration and incineration equipment

About Our Client

Our client is a well-established large organisation in the industrial/manufacturing industry. With a commitment to innovation and sustainability, they are known for their quality output and the superior support they provide to their clients across Leeds.

Job Description

• Providing first line support for all IT-related issues.
• Assisting with IT projects and contributing to the development of the IT infrastructure.
• Maintaining and troubleshooting hardware, software, and network issues.
• Coordinating with team members to ensure efficient operations.
• Implementing new technologies and system updates.
• Providing training and support to staff on IT systems and procedures.
• Ensuring compliance with IT policies and procedures.
• Maintaining accurate and up-to-date IT documentation.

The Successful Applicant

A successful 1st line Support Technician should have:

• A relevant qualification in IT or a related field.
• Proven problem-solving skills.
• Strong communication skills and the ability to explain complex IT concepts in simple terms.
• Experience in an IT support role within an industrial/manufacturing environment desirable but not essential
• Knowledge of IT systems and infrastructure.

What's on Offer

• An estimated salary range £35K + Bens
• Work-life balance with a competitive holiday allowance of 24 days.
• Additional benefits such as Cycle to Work Scheme, an extra day off for your birthday, and a Life Assurance policy (6x Salary).
• An Employee Assistance Programme and additional welfare support.
• A commitment to sustainability within the workplace.

If you are a proactive individual who thrives in a dynamic environment, we encourage you to apply for the 1st line IT Support Technician role based in Leeds - 4 days on site 1 day at home.