1st Line Support Engineer

JR United Kingdom; Kingston upon Hull; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading IT services provider in the UK is seeking a 1st Line Support Engineer to join their team in Manchester, focusing on delivering high-quality technical support. The ideal candidate will have a proactive attitude, strong customer service skills, and a solid technical background, ensuring the seamless operation of IT services and client satisfaction.

Qualifications

• Minimum of 2 years' experience in a service desk or deskside support role.
• Experience handling customer incidents via phone, email, or in person.
• Proactive professional with strong problem-solving abilities.

Responsibilities

• Provide support and administration for Windows, Office 365, and Exchange environments.
• Manage Hyper-V and VMware virtualization platforms.
• Troubleshoot hardware, software, and networking issues.

Skills

Problem Solving

Customer Service

Technical Knowledge

Tools

Windows Server

Office 365

Azure

PowerShell

Job description

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1st Line Support Engineer, Kingston upon Hull, East Yorkshire

Client: iO Associates - UK/EU

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is looking for a 1st Line Engineer for a Manchester-based IT services provider offering tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

They are currently offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. In this role, you'll be instrumental in upholding our high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive approach to work.
• Strong problem-solving abilities with the capacity to apply technical knowledge effectively.
• Experienced in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, ideally within an MSP environment, with a focus on delivering excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
• Implement and maintain MDM solutions, including Intune, while using PowerShell for scripting and automation tasks.
• Troubleshoot and resolve hardware, software, and networking issues, applying core knowledge of TCP/IP, DNS, and DHCP.