1st Line Support Analyst

Sharp Business Systems France; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join Sharp IT Services as a 1st Line Support Analyst and enhance your IT skills while providing exceptional client support. In this role, you’ll manage support tickets, communicate effectively with diverse clients, and continuously develop your technical expertise. With opportunities for growth and a supportive environment, this position is ideal for tech-savvy individuals ready to make a difference.

Benefits

O2 mobile discounts

Study support for certifications

Discounted gym membership

Qualifications

• Some experience with IT support required.
• Familiarity with Microsoft technologies is important.
• Motivated, people-focused attitude with strong communication.

Responsibilities

• First point of contact for IT issues, resolving tickets.
• Maintain high service performance and client communication.
• Continuously improve technical knowledge on the job.

Skills

Client Service

Communication

Technical Curiosity

Tools

Microsoft Server

Microsoft Desktop OS

Microsoft 365

Azure

Networking

Virtualisation

RMM Tools

Job description

Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step.

What You’ll Be Doing

In this role, you’ll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include:

• Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout.
• Hitting performance targets to keep our service levels high.
• Continuously improving your technical knowledge with on-the-job learning.
• Organising your tasks to stay ahead of client expectations.
• Maintaining professional, clear, and friendly communication at all times.
• Representing Sharp IT Services with professionalism and integrity.

What We’re Looking For

We’re after someone who’s not just technically curious, but also people-focused and motivated to grow. Ideally, you’ll bring:

• A personable, professional, and approachable manner
• A strong focus on delivering excellent client service
• Confident communication skills – both written and verbal
• Some experience with IT support
• Familiarity with Microsoft Server and Desktop OS
• A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls
• Awareness of Remote Monitoring and Management (RMM) tools

What’s in It for You

At Sharp, we believe in supporting your development and rewarding your hard work. Here’s what you can expect:

• O2 discountson your mobile
• Study supportfor relevant certifications
• Discounted gym membershipto help you stay active

This is a fantastic opportunity to develop your IT skills in a professional and supportive environment, with plenty of room to grow.

Ready to make a difference? Apply today and join the Sharp team.