1st Line Support Analyst

Aquis Exchange; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Aquis Exchange is looking for a 1st Line Support Analyst based in London. This role involves providing desktop support across Aquis offices, requiring onsite presence for 4 days a week in the London office. Candidates must have a strong IT background and skills in Windows 11 and Microsoft Office 365.

The position offers opportunities to learn new skills and advance within a supportive environment. Aquis is an equal-opportunities employer committed to a diverse workforce.

Qualifications

• Preferred background in IT through college or university studies.
• Candidates with a passion for IT and a desire to learn are also considered.
• Experience in diagnosing desktop application issues.

Responsibilities

• Provide 1st line desktop support across Aquis offices.
• Setup new IT equipment for users, including laptops and mobile phones.
• Manage users and groups within Active Directory.
• Support and maintain Microsoft Teams AV equipment.

Skills

Diagnose and resolve issues with Windows 11

Microsoft Office 365 expertise

Manage users in Active Directory

Troubleshoot VPN and networking issues

Strong verbal and written communication

Education

College or university studies in IT

Tools

Active Directory

MDM software

Job description

Job Title

1st Line Support Analyst

Internal Job Level

Analyst

Type of Employment

Permanent

Location

London

Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office.

Salary

Ask hiring manager.

Reports To

Desktop Team Leader

Role Overview

Aquis Exchange is looking to hire a 1st line support analyst. The prospective candidate will provide 1st line desktop support across a variety of systems with an escalation path to a highly technical desktop and infrastructure team. This role requires you to be onsite 4 days a week in our London office participating in a support rota covering 8am – 6pm; you may also be required to work outside of these hours on an ad‑hoc basis. This is a key role with huge scope to learn new skills and progress.

Responsibilities

• 1st line desktop, voice and remote access support across Aquis offices and remote users.
• Setup new IT equipment for users, including laptops, desktops, telephones, and mobile phones.
• Managing users and groups within Active Directory.
• Responsible for implementing approved procedures (change control, joiners/leavers, etc.)
• Support and maintain Microsoft Teams AV equipment.
• Prepare and maintain up to date documentation.
• Manage relationships and work with vendors to escalate issues when appropriate.

Required Skills and Experience

• Preferred background in IT through college or university studies, or a similar educational pathway; however, candidates with a genuine passion for IT and a strong desire to learn and develop their technical skills will also be considered.
• Strong ability to diagnose and resolve issues with Windows 11 and Microsoft Office 365, including standard desktop applications.
• Experience managing users and groups within Active Directory desirable.
• Installing new software and hardware (laptops, printers, workstations, etc.).
• Troubleshooting 1st line VPN and networking issues.
• Working knowledge of MDM (mobile device management) software desirable.
• Ability to effectively prioritize and execute tasks within a dynamic environment.
• Demonstrate strong verbal and written communication skills.

Equal Opportunities

The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Equal opportunities at Aquis Exchange.

We are an equal‑opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.