1st Line SD-WAN & Network Support Specialist

Fujitsu Limited; Bracknell; On-site; GBP 21,000 - 27,000; Full time

Job summary

Fujitsu in Bracknell is seeking a proactive 1st Line Technical Support Agent to be the first point of contact for customers on our global SD-WAN service. You will triage incidents, assist on-site engineers and keep customers updated throughout resolution.

The role suits detail‑oriented team players who communicate clearly, have basic Windows knowledge and networking awareness, and can work in a fast-paced, collaborative environment.

Qualifications

• Familiarity with Windows operating system and basic networking.
• Experience in customer-facing roles is an asset.
• Understanding ITIL processes is beneficial.

Responsibilities

• Be the first point of contact for customer support and issue resolution.
• Collaborate with on-site engineers to resolve faults promptly.
• Triage incidents and provide clear, timely updates to customers.

Skills

Windows OS knowledge

Networking knowledge

Right first-time attitude

Customer facing

Job description

Fujitsu in Bracknell is seeking a proactive 1st Line Technical Support Agent to be the first point of contact for customers on our global SD-WAN service. You will triage incidents, assist on-site engineers and keep customers updated throughout resolution.

The role suits detail‑oriented team players who communicate clearly, have basic Windows knowledge and networking awareness, and can work in a fast-paced, collaborative environment.