1st Line IT Support Engineer – Service Desk Champion

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 23,000 - 29,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking a dedicated 1st Line IT Support specialist to deliver an exceptional service aligned with our objectives and continual improvement goals. The role focuses on remote and on-site support to resolve IT issues for 6,000 users from Basingstoke Hospital.

You will work within an ITIL-based framework, handling incidents, service requests, and user training, with opportunities to develop skills through formal training and knowledge-sharing within a

Qualifications

• Experience in a Helpdesk/Service Desk environment.
• Excellent customer service skills with a calm, reassuring manner.
• Ability to diagnose Windows OS and AD issues remotely or on-site.
• Willingness to upgrade skills through training.

Responsibilities

• Provide 1st line IT support to users across the Trust, resolving incidents where possible.
• Resolve issues remotely or in person and escalate to IT teams when required.

Skills

Windows OS

Active Directory

PC / Laptop Hardware

Printer Hardware

MS Office / M365

Single Sign-On

Helpdesk / Service Desk

ITIL

Tools

Remote Control Tools

Ticketing System

Job description

Hampshire Hospitals NHS Foundation Trust is seeking a dedicated 1st Line IT Support specialist to deliver an exceptional service aligned with our objectives and continual improvement goals. The role focuses on remote and on-site support to resolve IT issues for 6,000 users from Basingstoke Hospital.

You will work within an ITIL-based framework, handling incidents, service requests, and user training, with opportunities to develop skills through formal training and knowledge-sharing within a