1st Line IT Support Engineer

MaxAd Fixed Fee Recruitment; Windsor; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic IT solutions company is seeking a motivated 1st Line IT Support Technician to join their team. This entry-level role offers hands-on experience in technical support, troubleshooting IT issues, and working with cloud-based systems. You will be the first point of contact for client inquiries, ensuring exceptional support and service. With personalized training and a friendly team environment, this is an excellent opportunity to grow your career in IT.

Qualifications

• Experience in an IT Support role, meeting targets and SLAs.
• Strong communication skills, both written and verbal.

Responsibilities

• Supporting customers across the South of England, troubleshooting issues.
• Providing 1st line support via phone and remote access.
• Administering and troubleshooting Microsoft Office, Windows 10, and 11.

Skills

Windows 10

Windows 11

Microsoft Office

Office365

SharePoint

OneDrive

Teams

Communication

Networking

Job description

MaxAd Fixed Fee Recruitment pay range

This range is provided by MaxAd Fixed Fee Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MaxAd Fixed Fee Recruitment

Managing Director at MaxAd

Providing rigorous, flat-fee recruitment solutions.

Up to £30,000 DoE + Benefits

Job Opportunity: 1st Line IT Support Technician

Are you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1st Line IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team, gain hands-on experience, and grow within a thriving IT solutions company.

Our client provides expert IT solutions tailored to keep their customers' businesses running smoothly. Their services include IT Support, Network Solutions, Cyber Security, and Cloud Deployment.

As a 1st Line IT Support Technician, you will be the first point of contact for all client inquiries, providing exceptional technical support and troubleshooting IT issues. Work involves Windows cloud-based systems, so understanding Office365 is essential.

You will benefit from working within a small, friendly team with personalized training to ensure your success.

Key Responsibilities

• Supporting customers across the South of England, troubleshooting issues, and monitoring systems.
• Providing 1st line support via phone and remote access, with occasional site visits.
• Working with cloud-based systems.
• Administering and troubleshooting Microsoft Office, Windows 10, and 11.
• Developing a deeper understanding of involved technologies.

Skills & Experience

• Experience in an IT Support role, meeting targets and SLAs.
• Good knowledge of Windows 10, Windows 11, and Microsoft Office/Office365.
• Experience with SharePoint, OneDrive, and Teams administration and troubleshooting.
• A team player who enjoys supporting colleagues and clients.
• Maintenance and troubleshooting of printers.
• Strong communication skills, both written and verbal.
• Ability to diagnose faults and find solutions while maintaining customer relationships.
• Follow procedures and documentation accurately.
• User administration of Microsoft Server and Office365.
• Basic understanding of networking protocols and devices (e.g., Draytek, Zyxel).
• A clean driving license and vehicle for occasional client site visits.

If you are a dedicated, detail-oriented IT Support Technician seeking a new role, we would love to hear from you. Apply now!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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