1ST LINE IT SUPPORT ENGINEER

MJ Quinn; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

MJ Quinn is looking for a First Line IT Support Engineer to provide essential support to its users from the Head Office in Knowsley. The role involves managing IT requests, administering systems, and collaborating with IT partners, ensuring users receive timely assistance with their technology issues. In this dynamic environment, full training and support are offered, along with 33 days of holiday and a pension scheme.

Benefits

33 days holiday

Pension scheme

X2 Life Assurance

Cycle to work scheme

Qualifications

• Experience in IT support is essential.
• Good knowledge of desktop operating systems and Microsoft Office 365 / Apps.

Responsibilities

• Provide day-to-day 1st line IT support to office staff and remote users.
• Log and respond to requests raised by users using the ITSM ticketing system.
• Administer Active Directory and Windows Servers.

Skills

IT Support

Desktop Operating Systems

Microsoft Office 365

Job description

Social network you want to login/join with:

Here at MJ Quinn we currently have an exciting new opportunity for a First Line IT Support Engineer to join the business. This position will be based at our Head Office in Knowsley, working Monday to Friday 9am – 5pm.

Who are MJ Quinn

MJ Quinn is an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. We believe in creating great connections with our customers, our people, and our world.

About the role:

Reporting to our IT Manager, as an IT Support Engineer you will be the first point of contact for our user base who are seeking advice, guidance, and assistance when they encounter difficulties using our technologies.

Your role will also include:

• Providing day-to-day 1st line IT support to office staff and remote users, liaising with our IT partners as required.
• Logging and responding to requests raised by users using the ITSM ticketing system; coordinating with colleagues to ensure user tickets are responded to and resolved in a timely, efficient, and professional manner.
• Administration of Active Directory and Windows Servers.
• Deployment of assets, maintaining software images, and asset recording.
• Testing new services/patches within the Development Environment prior to release.
• Administering and supporting the business telephony services.
• Configuring new systems and updating configurations on the Windows platform.
• Full training and support will be provided for this role.
• Working 5pm-8pm on a rotational basis.

Requirements:

• Experience in IT support.
• Good knowledge of desktop operating systems and Microsoft Office 365 / Apps.
• 33 days holiday
• Pension scheme
• X2 Life Assurance
• Cycle to work scheme

If you're looking for a new challenge and want to join a dynamic company, we want to hear from you!