13782 Field Technician - Wirral

Virgin Media Ltd; United Kingdom; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team of Field Service Engineers. This role offers a competitive salary and the opportunity to work in a dynamic environment with a focus on customer satisfaction. You will receive comprehensive training and support, ensuring you excel in installations and technical troubleshooting. With a 4-day workweek and a variety of benefits, this position promises a rewarding career path. Join a company that values diversity and innovation while making a real impact in the broadband sector.

Benefits

Company Van

25 Days Annual Leave

Pension Plan with Matching Contributions

BUPA Medical Coverage

Life Insurance

Healthcare Plans

Flexibility to Buy/Sell Leave

Support for Family Situations

Qualifications

• Must have a UK Manual Driving Licence.
• No prior experience necessary; training provided.

Responsibilities

• Expert in installations, fault fixing, and delivering customer service.
• Diagnose errors and provide appropriate solutions.

Skills

Customer Service

Problem Solving

Technical Troubleshooting

Education

UK Manual Driving Licence

Job description

Salary:

£29,000 - £36,200 per year

Location Requirement:

For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.

Job Overview:

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and a performance-based commission of £2,500.

We seek motivated, customer-focused individuals. No prior experience is necessary; we will train you comprehensively and assign a mentor to support your success. After training, enjoy a better work-life balance with our 4-day workweek, totaling 37.5 hours (Monday – Saturday), with shifts of 7.5 and 10 hours.

Daily Responsibilities:

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical issues, providing appropriate solutions
• Document processes and adhere to company standards
• Collaborate and share information with the technical team

About Us:

We are Virgin Media O2, the UK’s fastest broadband network and one of the nation’s leading mobile brands. We value diversity, high performance, and innovation, aiming to offer the UK more choice and better value. We are committed to equality and inclusion, supporting you to be your authentic self throughout your application journey.

Minimum Requirements:

• A UK Manual Driving Licence

Preferred Attributes:

• Comfortable working at heights and outdoors in all weather conditions
• Enjoy problem-solving and providing suitable solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to assist others

Benefits:

We offer a wide range of benefits designed to support and reward you, including:

• A salary of £29,000, with £2,500+ on-target earnings, plus a company van
• 25 days of annual leave, including your birthday
• A pension plan with up to 10% matching contributions
• Flexibility to buy and sell up to 5 days of leave
• Wellbeing benefits such as BUPA medical coverage (upgrade options available), critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations, including neonatal leave, maternity, paternity, and carers leave

Next Steps:

After applying, you will receive a link to complete an online video assessment. Successful completion will lead to a call from our recruiters to discuss the role further and answer any questions. The process continues with an online interview with a manager. Please inform us of any adjustments needed during recruitment. Thank you for your interest in joining Virgin Media O2.