12322 Field Technician - Derby

Virgin Media Ltd; Derby; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll be part of the UK's fastest broadband network. This role offers a competitive salary with opportunities for overtime and performance-based commission. Enjoy a balanced work-life with a 4-day workweek, comprehensive training, and a supportive environment focused on customer satisfaction. With benefits like a company van, annual leave, and wellbeing support, this position is perfect for motivated individuals eager to make a difference in customer interactions.

Benefits

Company Van

25 Days Annual Leave

Up to 10% Matching Pension Contributions

BUPA Medical Coverage

Critical Illness Insurance

Life Insurance

Healthcare Plans

Support for Family Needs

Qualifications

• A UK Manual driving licence with no more than 8 points.
• Comfortable working at heights and in all weather conditions.

Responsibilities

• Be the expert in installations, fault repairs, and customer service.
• Diagnose errors and technical issues, providing suitable solutions.

Skills

Customer Service Skills

Problem-Solving

Organizational Skills

Job description

Salary:

£29,000 - £36,200 per year

Location Requirement:

Must live in one of the following postcodes: DE1, DE3, DE14, DE15, DE21, DE22, DE23, DE24, DE72, DE73

Job Overview:

Join our team of Field Service Engineers (known internally as Field Technicians) and earn a competitive salary of £29,000, with additional earnings from overtime (average £4,700) and performance-based commission of £2,500.

We seek motivated, customer-focused individuals. No prior experience is necessary; we will provide comprehensive training and mentorship to ensure your success. After training, enjoy a balanced work-life with our 4-day workweek (37.5 hours, Monday – Saturday) with shifts of 7.5 and 10 hours.

Responsibilities:

1. Be the expert in installations, fault repairs, and customer service
2. Diagnose errors and technical issues, providing suitable solutions
3. Document processes and adhere to company procedures
4. Collaborate with the technical team and share information organization-wide

About Us:

Virgin Media O2 is the UK’s fastest broadband network and a leading mobile provider, committed to diversity and inclusion. We are proud to be a major UK company delivering value and innovation, driven by our customer-centric values.

Minimum Requirements:

• A UK Manual driving licence with no more than 8 points

Additional Qualities:

• Comfortable working at heights and outdoors in all weather conditions
• Enjoys problem-solving and customer interaction
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to assist others

Benefits:

We offer a range of benefits including:

• Salary of £29,000 plus £2,500+ OTE, and a company van
• 25 days of annual leave, including your birthday
• Up to 10% matching pension contributions
• Option to buy or sell leave days
• Wellbeing benefits such as BUPA medical coverage and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal, maternity, paternity, and carers leave

Learn more about our benefits here.

Next Steps:

After applying, you will complete an online video assessment. Successful candidates will be contacted for further discussions and interviews. Please inform us of any adjustments needed during the recruitment process. Thank you for your interest in joining Virgin Media O2.