12322 Field Technician - Derby

ENGINEERINGUK; Derby; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a dynamic team as a Field Service Engineer, where you'll tackle exciting challenges in installations and repairs. This role offers a competitive salary, comprehensive training, and a supportive environment. Embrace a work-life balance with a 4-day workweek, and enjoy a range of benefits including annual leave, medical coverage, and a company van. If you're motivated, customer-focused, and eager to learn, this opportunity is perfect for you. Be part of a leading provider in the UK and make a difference in customer satisfaction.

Benefits

Company Van

25 Days Annual Leave

BUPA Medical Coverage

Critical Illness Insurance

Life Insurance

Healthcare Plans

Neonatal Leave

Maternity/Paternity Policies

Carers Leave

Option to Buy/Sell Leave

Qualifications

• No prior experience required; training provided.
• Must have a UK manual driving licence with no more than 8 points.

Responsibilities

• Installations and fault repairs while delivering excellent customer service.
• Diagnose errors and technical issues, providing solutions.

Skills

Customer Service

Problem Solving

Technical Diagnosis

Installation Skills

Job description

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View more categories | View less categories | Sector: Engineering | Role: Manual Skilled | Contract Type: Permanent | Hours: Full Time

Salary: £29,000 - £36,200 per year

Location: Must reside in one of the following postcodes: DE1, DE3, DE14, DE15, DE21, DE22, DE23, DE24, DE72, DE73

Join our team of Field Service Engineers (internally called Field Technicians) earning a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We seek motivated, customer-focused individuals. No prior experience required; we will train you and assign a mentor to support your success! Our comprehensive training prepares you for a better work-life balance with a 4-day workweek (37.5 hours, Monday to Saturday) with shifts of 7.5 and 10 hours.

Every day presents new challenges and learning opportunities.

• Be an expert in installations, fault repairs, and delivering excellent customer service
• Diagnose errors and technical issues, and determine solutions
• Document processes and adhere to company procedures

Collaborate with the technical team and share information across the organization.

About Us

Virgin Media O2 is the UK's fastest broadband provider, a leading mobile brand, and one of the country's largest companies. We pride ourselves on diverse, high-performing teams and our commitment to customer satisfaction. We are excited to see what you can bring to our team.

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers, fostering equity and inclusion throughout our organization. We encourage authentic self-expression during your application process.

Must-Haves

• A UK manual driving licence with no more than 8 points

Preferred Qualities

• Comfortable working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong relationships with customers
• Organized, customer-focused, motivated to help others

Benefits

We offer a range of benefits to support your wellbeing and work-life balance:

• Competitive salary of £29,000, plus £2,500+ OTE and a company van
• 25 days annual leave, including your birthday
• Up to 10% matching pension contributions
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits including BUPA medical coverage and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal leave, maternity/paternity policies, and carers leave

Learn more about our benefits here.

Next Steps

After applying, you'll receive a link for an online video assessment. Successful completion leads to a recruiter call to discuss the role further, followed by an online interview with a manager. Please inform us of any adjustments needed during the process. Thank you for your interest in joining Virgin Media O2.

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Company

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