Workplace Services Manager

International Chamber of Commerce; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

The International Chamber of Commerce (ICC) in Paris seeks a Workplace Services Manager to lead our workplace services function at the ICC Global Headquarters. You will oversee front-of-house services, facilities and meeting spaces, ensuring a safe, efficient and professional environment for employees, visitors and partners.

Reporting to the Operations and Strategy Lead, you will drive continuous improvement and an outstanding workplace experience.

Qualifications

• Significant experience in workplace services, facilities management or related field.
• Demonstrated people leadership experience in operations or customer-facing settings.
• Strong understanding of building maintenance, procurement, and compliance.
• Experience managing suppliers, contracts and service providers.
• Fluent English and French communication; on-site presence required.

Responsabilités

• Lead ICC's workplace services function to deliver professional, efficient experiences for employees, visitors and delegates.
• Oversee meeting, conference and event operations, coordinating facilities, hospitality, technology and service delivery.
• Develop and mentor the Workplace Services team, driving continuous improvement and service excellence.
• Manage premises operation, safety, and contractor management to ensure business continuity.

Connaissances

Workplace services

Facilities management

Office operations

People leadership

Stakeholder management

Bilingual EN/FR

Description du poste

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”.

We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making.

The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

The role

We are seeking a Workplace Services Manager to lead ICC’s workplace services function at ICC Global Headquarters in Paris. Reporting to the Operations and Strategy Lead, you will lead a team responsible for front-of-house services, workplace operations, facilities and meeting spaces, ensuring a safe, efficient and professional environment for employees, visitors and partners. Combining operational leadership with a continuous improvement mindset, you will play a key role in shaping the future workplace experience at ICC.

Your responsibilities will include:

Workplace services and experience

• Lead ICC's workplace services function, ensuring a professional, efficient and stakeholder focused experience for employees, visitors and delegates.
• Assume overall responsibility for meeting, conference and event operations, coordinating facilities, hospitality, technology and service delivery.
• Manage and develop the Workplace Services team, driving service excellence, operational efficiency and continuous improvement.
• Oversee the utilisation, maintenance and evolution of meeting rooms and conference facilities to meet organisational needs.

Facilities, building operations and procurement

• Oversee the operation, maintenance and safety of ICC premises, supporting projects to enhance the workplace/office environment, building infrastructure, and employee experience.
• Lead supplier, procurement and contract management activities, ensuring service quality, value for money and business continuity.
• Ensure effective management of hospitality services, workplace security, visitor access, badge administration and operational compliance.

Workplace strategy and continuous improvement

• Lead workplace improvement and transformation initiatives, including office reconfigurations, service enhancements and future workplace projects.
• Establish and monitor workplace service standards, policies and performance measures to drive a consistent and high-quality user experience.
• Partner with Information Services Department and other key stakeholders to enhance workplace technology, promote digitalisation and support the long-term evolution of ICC's workplace environment.

Ready to join us?

What we offer

• A dynamic, collaborative and caring work environment in an international setting.
• Opportunities to continually learn.
• The chance to make a meaningful impact.

Requirements

We would love to hear from you if you:

• Bring significant experience in workplace services, facilities management, office operations, building management or a related field.
• Can demonstrate successful people leadership experience, ideally within an operational or customer-facing environment.
• Possess a strong understanding of building maintenance, contractor management, procurement, facilities operations and workplace compliance.
• Have experience managing suppliers, service contracts and third-party service providers.
• Can demonstrate strong stakeholder management, organisational and problem-solving skills, with the ability to balance strategic planning and hands‑on operational leadership.
• Are able to communicate fluently in English and in French.
• Are comfortable working in a highly operational environment that requires regular on-site presence and engagement with employees, visitors and service providers.

Terms and conditions

Estimated start date: As soon as possible

Department: Workplace Services

Location: ICC International Headquarters, Paris

Contract type and duration: Fixed-term contract (CDI), full time

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.