Working Student (f/m/d) Customer Care Management

Deutsche Börse Group; Paris; Sur place; EUR 13 392 - 16 740; Temps partiel

Avantages offerts par ce poste

Attractive salary package

Personal development opportunities

Dynamic international team environment

Résumé du poste

A leading commodity exchange in Europe is seeking a Working Student in Customer Care Management to support clients through the admission process and handle customer requests. The role requires ongoing studies in business administration and strong communication skills in English, plus a basic level in French. The candidate will work in a dynamic, multicultural environment and will have opportunities for personal development and training. An attractive salary package is offered.

Qualifications

• Excellent written and verbal communication skills in English.
• Basic level in French; German is a plus.
• Experience in a back or middle office environment.

Responsabilités

• Guide clients through the admission process on our Exchange.
• Be the first point of contact for customer requests.
• Define, maintain and improve processes for client satisfaction.

Connaissances

Strong communication skills

Flexibility

Teamwork

Good knowledge of Microsoft Office

Formation

Ongoing studies in business administration or back-office management

Description du poste

Working student (f/m/d) Customer Care Management

Our Customer Care team is a central unit in EEX, where we are in daily contact with members and external partners, as well as with internal teams like Sales, Market Operations, Business Development, and ECC teams e.g. within the Reporting and Legal departments.

As part of our Customer Care Exchange team, you will guide clients of all sizes and nationalities through the admission processes on our Exchange, as well as help with daily customer support.
During the admission process, you will be responsible for:

• Guiding the prospect through the different parts of the onboarding process while being the central point of contact
• Ensuring that the prospect meets legal, regulatory, and technical requirements to be admitted at EEX and its Clearing house ECC
• Organizing and participating to meetings and calls with the prospect and other departments when required
• Performing technical setups and coordinating with internal departments for the admission of the prospect to our Exchange

For all existing members, you will be responsible for:

• Being the first point of contact for all customer incoming requests, such as change of contacts or tradable product extensions.
• Processing and saving all incoming documentation;
• Performing the necessary setups to enable access to our products;
• Defining, maintaining and improving processes, in close cooperation with other colleagues, in order to ensure client satisfaction and compliance with Exchange rules, policies and guidelines.

After all, we value the exchange of ideas, working together and encouraging each other to become better. We call it: The exchange mindset.

You bring along

• Ongoing studies at a univeristy with focus on business administration, back-office management
• Experience in working in back or middle office environment
• Ability to work in a team, strong communication skills, flexibility and reliability
• Excellent written and verbal communication skills in English. Basic level in French, German is a plus.
• Interest in working in a multi-cultural environment
• Good knowledge of the Microsoft Office environment
• Attractive salary package
• Personal development, training on the job and learning opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy industry

Welcome
to our World.

Hello from EEX. As a leading commodity exchange in Europe, we develop, operate and connect the markets for global energy and commodity trading from Paris and 24other worldwide offices. What’s the secret to our success? We are an expert team of dynamic individuals that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.

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