Work-student Customer Service Assistant, Paris

TN France; France; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Work-student Customer Service Assistant to join their team in Paris. This role offers a unique opportunity to gain practical experience while contributing to customer service excellence. You will assist the customer service team using ERP/CRM software, manage orders, and support various administrative tasks. Ideal candidates are proactive, possess strong communication skills in both French and English, and are eager to learn in a fast-paced environment. Join a company committed to innovation in medical technology and make a difference in healthcare accessibility.

Qualifications

• Higher education level of BAC to BAC +4.
• Native French speaker with good spoken and written English skills.

Responsabilités

• Assist the customer service team via ERP/CRM software.
• Manage orders and shipment tracking, liaising with the European platform.
• Handle administrative tasks such as processing invoices and inventory management.

Connaissances

Customer Service

ERP/CRM Software

Order Management

Inventory Management

Proactive Initiative

Formation

BAC to BAC +4

Outils

ERP Systems

Description du poste

Work-student Customer Service Assistant, Paris, France

Location: Créteil, Île-de-France, France

Position: Assistant(e) Service Clients en Alternance

Start date: September

Duration: Minimum 12 months, 3 days minimum presence per week

About us

Founded in , Mindray is one of the world's leading providers of medical devices and solutions. Committed to our mission of "sharing medical technology with the world," we focus on innovation in patient monitoring, in-vitro diagnostics, and medical imaging systems. Headquartered in Shenzhen, China, Mindray has a global network with subsidiaries in 32 countries across North and Latin America, Europe, Africa, and Asia-Pacific, plus 31 offices in China. We employ nearly 15,000 people and aim to make healthcare accessible and affordable worldwide, improving quality of care and reducing costs.

Job Description

Responsibilities include:

1. Assisting the customer service team via ERP/CRM software and daily communication with field staff.
2. Managing orders and shipment tracking, liaising with the European platform in the Netherlands and the headquarters in China.
3. Monitoring invoicing and handling disputes.
4. Maintaining customer and pricing databases within ERP systems.
5. Managing calls for tender and electronic archives.
6. Contributing to process optimization.
7. Handling administrative tasks such as processing invoices, inventory management, vehicle fleet management, procurement, and organizing company events.
8. Performing other tasks as assigned by the Operations Manager.

Candidate Profile

Requirements:

• Higher education level of BAC to BAC +4.
• Native French speaker.
• Good spoken and written English skills.
• Dynamic with proactive initiative.