Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Cross Border Talents; Montpellier; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Health insurance from day one

Apartment benefit-in-kind (tax-free)

Training allowance

Job summary

Cross Border Talents is seeking French-speaking Customer Operations professionals to join the team in Lisbon, Portugal. The role focuses on handling inquiries via email, chat, and calls, resolving refunds, and ensuring smooth customer experiences in the French market.

You will work in a multicultural environment, with on-boarding from day one including housing options, health coverage, and performance-based bonuses.

Qualifications

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalated cases when needed

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalated cases when needed

Job description

Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Job Openings Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

About the job Work in Portugal - Customer Operations/French Market (Accomodation from Day 1)

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalated cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,040 / month
Includes:

Monthly holiday & Christmas allowances

Meal allowance (7 per working day)

Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)

Health insurance from day one

Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,240.00 / month
Includes:

Higher base salary (no apartment benefit)

Monthly holiday & Christmas allowances

Health insurance from day one

Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.