Windows & Linux Service Delivery Manager (m/f)
Airbus
Recevez plus de réponses des employeurs
Envoyez un CV adapté au poste en quelques minutes.
Avantages offerts par ce poste
Résumé du poste
Airbus Defence and Space is seeking a Windows & Linux Service Delivery Manager in Toulouse to lead the Server OS run operations within an international team. You will oversee Windows and Red Hat Linux server environments, ensuring high performance and secure operation.
You will coordinate with the outsourced service provider, manage SLAs, and drive continuous service improvements while supporting a dynamic, global engineering ecosystem.
Qualifications
- 5+ years in infrastructure operations or similar experience.
- Experience steering outsourced service contracts (SLA, pricing).
- Ability to coordinate across teams and manage priorities.
- Knowledge of hosting Windows and Linux OS, patching tools, and directory services.
Responsabilités
- Monitor performance of the external run supplier (SLA, invoices, security patches, problem management).
- Coordinate technical MFTs during major incidents or crises.
- Plan and follow budget; track obsolescence and upgrades.
- Drive customer surveys and improve service delivery.
- Facilitate communications between customers and technical experts or suppliers.
Connaissances
Outils
Description du poste
Airbus Defence and Space is looking for a Windows & Linux Service Delivery Manager (f/m) to join our Airbus Defence & Space Digital Team based in Toulouse, France.
You will be part of an Airbus Defence & Space international team implementing and operating Windows and Linux RedHat Operating Systems.
As a member of the Server OS team, you will be responsible for the efficient delivery of Server run operations in France.
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city of the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
- Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
- Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
- Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
- Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
- Monitor the performance of our externalized run supplier (SLAs follow-up, invoices control, security patching level, problem management, continuous improvement, ...)
- Coordinate technical MFTs in case of a major incident / crisis
- Budget forecast and follow-up
- Monitor obsolescence and lead minor upgrades implementation
- Organize regular surveys measuring our customers satisfaction
- Facilitate the discussion between our customers and our experts or our run supplier.
- Professional experience : 5+ years in infrastructure operations or similar experience
- Steering an outsourced contract: being strong on the contract execution (price, SLA, priorities, ...), while being fair and building trust with the run supplier
- Rigorous, organized and able to follow multiple activities in parallel
- Basic knowledge in hosting: Windows OS, Linux OS, patching solutions (WSUS / MCEM / RedHat Sat), VMware, Active Directory / Linux IdM
- Basic knowledge in network: LAN / WAN, TCP/IP.
This position requires a security clearance or will require being eligible for clearance by the recognized authorities.
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
Vous ferez partie d'une équipe internationale chargée de la mise à disposition et du maintien en condition de sécurité des systèmes d'exploitation Windows et RedHat Linux.
Au sein de l'équipe Server OS, vous serez garant de la performance du service délivré en France (env. 2500 serveurs).
Capitale mondiale de l'aéronautique et capitale européenne de la recherche dans le spatial, Toulouse est une ville dynamique du sud-ouest de la France desservie par un aéroport international. Idéalement située entre la mer Méditerranée et l'océan Atlantique et à proximité des Pyrénées, elle offre de nombreuses possibilités d'activités de plein air !
- Avantages financiers : Salaire attractif, accords d’intéressement et de participation, plan d'épargne salariale abondé par Airbus, plan d’actionnariat salarié sur la base du volontariat, avec attribution d'actions gratuites en fonction du nombre d'actions souscrites.
- Équilibre vie privée / professionnelle : Des jours de congés supplémentaires pour occasions spéciales et des options de transfert de congés, un comité d'entreprise proposant de nombreuses activités socio-culturelles et sportives et d’autres services.
- Bien-être / santé : Couverture complémentaire des frais de santé et de prévoyance (incapacité, invalidité, décès). Selon le site : centre de services de santé, services de conciergerie, salle de sport, application de covoiturage.
- Développement individuel : Des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, parcours expert, mobilité nationale et internationale).
Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.
- Suivi de la performance de notre prestataire de service (SLA, factures, correctifs de sécurité, gestion des problèmes, amélioration continue)
- Coordination en cas d'incident majeur ou de crise
- Planification et suivi budgétaire
- Suivi de l’obsolescence et pilotage des mises à jour mineures
- Enquêtes de satisfaction client
- Fluidification des échanges entre nos clients internes et nos experts techniques ou notre prestataire de service.
- 5 ans ou plus d'expérience professionnelle dans les domaines du hosting ou du cloud
- Expérience de pilotage de contrat de service : suivi des SLA, des prix, des priorités et capacité à créer et entretenir des relations équitables et pérennes avec un fournisseur
- Rigoureux, organisé et capable de mener plusieurs activités en parallèle
- Connaissances en hosting : systèmes d’exploitation Windows, Linux, patching (WSUS / MCEM / RedHat Sat), VMware, Active Directory / Linux IdM
- Connaissances basique en réseau : LAN / WAN, TCP/IP
- Niveau anglais intermédiaire exigé.
Ce poste nécessite une habilitation de sécurité ou nécessite d'être éligible à une habilitation par les autorités reconnues.
Vous ne matchez pas à 100% ? Pas d'inquiétude ! Airbus vous accompagnera dans votre plan de développement.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus Defence and Space SAS
Permanent
Classe G13
Professional
Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
