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· Responsible for managing, maintaining, and enhancing Microsoft Windows Server related technologies across the estate.
· Part of a team providing 24x7 platform support internationally.
· Implementation of automated solutions adhering to the strategic goals within the department.
Primary responsibilities:
- Ensure that all project/investment related workloads are delivered according to plans and defined budgets.
- Take part in the team rota including on-call and weekend working.
- Deliver against team BAU responsibilities.
- Identify savings across project & BAU activities to be implemented through automation involving a process flow of Service Now -> AWX -> Ansible / scripting.
- Support customer requirements through ticket-based task management as well as implementation of automation.
Secondary responsibilities:
- Take part in daily health and compliance checks for all Production systems as required.
- Ensure all Windows Server systems are backed up successfully and any issues are promptly resolved.
- Validate monitoring alerts are detected promptly and satisfactorily resolved.
- Ensure sufficient capacity is available to accommodate projected BAU & project growth.
- Respond to emails sent to the team distribution list in a timely manner.
- Handle incidents and requests with efficiency and a “customer first” mindset.
- Maintain Windows Server platforms in a highly available, reliable, secure, and performant manner.
- Perform general maintenance activities.
- Provide technical support to application support and development teams.
- Provide consultancy to application support and development teams.
- Execute disaster recovery procedures when necessary and take part in regular DR tests.
- Ensure patches and security updates are applied as per defined policies.
- Maintain all operational procedures to ensure they are current and accurate.
- Take part in On-Call & weekend work rotation; triaging and addressing production issues as they arise.
- Identify cost saving and optimisation opportunities across the group.
- Build strong working relationships across the organisation.
- Adhere to the core values of the bank.
Technical skills and knowledge:
- Windows Server 2008 / 2012 / 2016 / 2019 related technologies.
- CI/CD pipelines and other automation concepts.
- Git or other source code control software.
- Security hardening principles in line with CIS industry benchmarks.
- Excellent knowledge of networking, storage, database, and virtualization layers.
- Clustering and high-availability technologies.
- Replication and disaster recovery.
- Security and auditing.
- Excellent knowledge of data security governance and regulations such as GDPR and SOX.