Wellbeing Coach - (on board luxury river cruise ship)

Scenic Tours Europe AG; Paris; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

A prestigious river cruise company seeks a Wellbeing Coach to provide wellness services aboard luxury vessels. With a strong focus on customer satisfaction, the ideal candidate will have experience in luxury hospitality, outstanding communication skills, and a passion for holistic health. This role offers an opportunity to interact with guests in a multicultural environment while promoting wellness activities and managing the spa services onboard.

Qualifications

• Min 2 years’ experience as a massage therapist.
• Highly proficient in spoken and written English.
• Self-organized, disciplined, and reliable.

Responsabilités

• Providing professional and courteous service according to the Company standards.
• Offering and promoting complimentary massages on embarkation day.
• Participating in additional Entertainment activities as per Company standard.

Connaissances

Customer service

Team player

Problem solving

Multicultural environment

Formation

Professional certification for massage therapist

Basic Fitness or Yoga Instructor certificate

Description du poste

Wellbeing Coach - (on board luxury river cruise ship)

• Min 2 years’ experience as a massage therapist
• Professional certification for massage therapist
• Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred
• Basic Fitness or Yoga Instructor certificate can be a good advantage
• Highly proficient in spoken and written English
• Self-organized, disciplined, and reliable
• Team player
• Problem solver, troubleshooter
• Work under pressure and stressful situation
• Smart presentation
• Familiar to work in a multicultural environment
• Outgoing toward guests
• Customer service oriented

Wellbeing Coach
Requirements:

• Min 2 years’ experience as a massage therapist
• Professional certification for massage therapist
• Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred
• Basic Fitness or Yoga Instructor certificate can be a good advantage
• Highly proficient in spoken and written English
• Self-organized, disciplined, and reliable
• Team player
• Problem solver, troubleshooter
• Work under pressure and stressful situation
• Smart presentation
• Familiar to work in a multicultural environment
• Outgoing toward guests
• Customer service oriented

Role and Responsibilities:

• Providing professional and courteous service according to the Company standards and procedures
• Offering and promoting complimentary massages on embarkation day in the lounge
• Offering treatment samples lasting no longer than 5 minutes in public areas free of charge in alliance with Cruise Director.
• Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
• Welcoming and greeting of guests according to the Company standard
• Actively promoting and recommending the available SPA services according to guest's needs and in alliance with the Cruise Director
• Providing complimentary 30-minutes-massages to the crew (one crew per day only) on availability.
• Providing regular daily scheduled sports activities such as, stretching or Nordic walking as per instruction of Cruise Director
• Providing yoga and meditation/stretch classes
• Retaining full knowledge of the SPA menu
• Assisting with purchasing orders including stock items, monthly inventory, and delivery control
• Retaining full knowledge of the daily program
• Informing Supervisor immediately about any guest complaint
• Ensuring correct handling of all equipment, machinery, and chemicals
• Notifying Supervisor about breakage and damage of all equipment, furniture, and machinery
• Maintaining cleanliness front and back of the house according to HACCP regulations, in particular the treatment rooms
• Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
• Reporting any potential Safety hazards immediately

Side Tasks:

• Participating in scheduled trainings, briefings, and meetings
• Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
• Assisting with monthly inventories as per Supervisor's instruction
• Welcome back face towels – preparation and service when not busy with spa services
• Pool/Jacuzzi area cleaning and exchange of towels when not busy with spa services
• Refill of ESPA cabin amenities in guest suites – assist HK
• Assisting with embarkation duties as directed by HM
• Guest Cycling/Walking tours – as directed by Cruise Director
• Ensuring gym is well maintained and cleaned daily

Who referred you to this position? Enter their first and last name here.

What languages do you speak fluently?

Do you have a European Union passport?* I have a European Union passport No I don't have a European Union passport

What is your nationality?

Do you have previous experience in the position you are inquiring about?* YES NO

Have you ever worked on a cruise ships before?* No I haven't River Cruise Ocean Cruise Expedition Cruise Ferry Boat

Which of the following languages do you speak?* ENGLISH GERMAN FRENCH NONE OF THE ABOVE

Do you speak any other languages ?

Have you ever worked for Scenic before?* No, I have never worked for Scenic before Yes, I have worked on a Scenic Space-ship managed by third party Yes, I have worked on a Scenic Space-ship managed by Scenic in-house Yes, I have worked in one of the Scenic regional offices

If your previous answer starts with YES, than please indicate the reason why you are no longer working for Scenic.