Welcome Agent (H/F) - Four Seasons Hotel Megève - Hiver 25/26

Four Seasons Hotels and Resorts; Megève; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A prestigious hotel chain is seeking a seasonal Welcome Agent at their Megève location. This role involves welcoming guests, liaising with Guest Services, and ensuring a warm arrival experience. Ideal candidates will have luxury hospitality experience, fluency in French and English, and familiarity with Opera PMS. Enjoy competitive perks including accommodation options and discounts.

Prestations

39-hour seasonal contract

Salary communicated during interview

Uniform supplied and laundered

One meal per shift

Loyalty bonus after two seasons

Qualifications

• Experience in Front Desk operations within luxury hospitality.
• Fluency in French and English required.
• Knowledge of Opera PMS.

Responsabilités

• Create a sense of arrival for guests by welcoming them.
• Act as a liaison with the Guest Services team.
• Be the first face guests see, guiding them with professionalism.

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Alpine chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honored with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations, including 14 suites, is due to re-open in December 2019 following renovation. Our seasonal operations are from December 15 to April 15 and from June 14 to September 30.

About Four Seasons Megeve:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin, where the richness of French cuisine is celebrated through refined dishes. Craving Pan-Asian food? Discover the world of our restaurant Kaito. For a breathtaking view, meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or trails, L'Idéal 1850, our high-altitude restaurant, is perfect for unwinding after an adventure-packed day.

About the role:

The Welcome Agent performs duties of Valet, Door, and Bell Attendants, as well as shuttle driver, reporting directly to the Assistant Guest Services Manager. As an ambassador of the hotel, the Welcome Agent is also a Guest Relations Agent by being knowledgeable about hotel facilities and activities offered to guests.

What you will do:

1. Create a sense of arrival for resident and non-resident guests by welcoming them to the hotel.
2. Positioned at the hotel entrance, act as a liaison with the Guest Services team located on the hotel forecourt.
3. Filter arrivals at the hotel and notify Guest Services.
4. Be the first face guests see, guiding and informing them with friendliness and professionalism.
5. Act as an ambassador for the hotel, displaying style, integrity, and courteous attitude in all dealings, and communicate necessary information to support departments.
6. Adapt to high activity situations and manage customer relationships effectively.

What we are looking for:

Experience in Front Desk operations within luxury hospitality, a natural talent for making guests feel at home, excellent interpersonal skills, and an exceptional eye for detail. Fluency in French and English, knowledge of Opera PMS, and legal right to work in France are required. This position is seasonal and based at Four Seasons Hotel Megève.

What we offer:

• 39-hour seasonal contract
• Salary communicated during interview
• Uniform supplied and laundered for operating staff
• One meal per shift at our Employees’ Cafeteria
• Loyalty bonus at the end of the second consecutive season

What your experience will be like:

• Enjoy a fully equipped living experience in a sought-after resort, with amenities like a staff lounge, gym, and recreational activities.
• A dedicated shuttle service to the workplace and regional sights.
• Accommodation options include shared or single rooms, with a monthly housing allowance available.
• Access to discounts at restaurants, ski passes, local attractions, and more.
• Participate in staff events such as our Staff Party to celebrate the season.