Welcome Agent (H/F) - Four Seasons Hotel Megève - Hiver 25/26

Four Seasons; Megève; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel in the Alps is seeking a Welcome Agent to greet and assist guests, ensuring a top-tier guest experience. Ideal candidates should have experience in luxury hospitality, excellent interpersonal skills, and be fluent in both French and English. This role offers a seasonal contract with various employee benefits including accommodation options, meals, and staff events.

Prestations

39-hour seasonal contract

Uniform supplied

One meal per shift

End-of-season bonus for loyalty

Accommodation options available

Discounts at restaurants and local attractions

Qualifications

• Experience in Front Desk operations within luxury hospitality is required.
• You must possess a legal right to work in France.

Responsabilités

• Act as a liaison with the Guest Services team.
• Greet guests upon arrival to create a welcoming atmosphere.
• Filter arrivals and notify Guest Services.
• Display style, integrity, friendliness, and professionalism.

Connaissances

Interpersonal skills

Attention to detail

Fluency in French

Fluency in English

Outils

Opera PMS

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Alpine chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.

About Four Seasons Megeve:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? Discover the world of our restaurant Kaito and for a breathtaking view, meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

About the role:

The Welcome Agent performs duties of Valet, Door and Bell Attendants as well as shuttle driver, reporting directly to the Assistant Guest Services Manager. As an ambassador of the hotel, the Welcome Agent is also a Guest Relations Agent, knowledgeable about hotel facilities and activities offered to guests.

What you will do:

1. Positioned at the hotel entrance, act as a liaison with the Guest Services team on the forecourt.

2. Create a welcoming atmosphere for resident and non-resident guests by greeting them upon arrival.

3. Filter arrivals and notify Guest Services accordingly.

4. Be friendly and welcoming, as the first face guests see, guiding and informing them.

5. Act as an ambassador, displaying style, integrity, friendliness, and professionalism, and communicate effectively with support departments and colleagues.

"The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management."

What we are looking for:

Experience in Front Desk operations within luxury hospitality, a natural talent for making guests feel at home, excellent interpersonal skills, and an exceptional eye for detail. Fluency in French and English, and knowledge of Opera PMS are required. You must possess the legal right to work in France.

What we offer:

• 39-hour seasonal contract

• Salary communicated during interview

• Uniform supplied and laundered for operating staff

• One meal per shift at our Employees’ Cafeteria

• End-of-season bonus for loyalty after two consecutive seasons

What your experience will be like:

• Enjoy a fully equipped living experience in a sought-after resort, with amenities like a game room, gym, and relaxation areas.

• A dedicated shuttle service will take you to your workplace and sightseeing spots.

• Accommodation options include shared or single rooms, with a monthly housing allowance available for those seeking independent housing.

• Enjoy discounts at restaurants, ski passes, access to local attractions, and more.

• Participate in our Staff Party and other seasonal events.