Welcome Agent (H/F) - Four Seasons Hotel Megève - Hiver 25/26

Four Seasons Hotel; Megève; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel in the Alps seeks a Welcome Agent to create a welcoming sense of arrival for guests. This role involves liasing with the Guest Services team, ensuring exemplary guest relations, and adapting to high activity situations. Candidates should have front desk experience in luxury hospitality, fluency in both French and English, and knowledge of Opera PMS. This seasonal role offers a range of employee benefits, including accommodation options and bonuses after two seasons.

Prestations

Uniform supplied and laundered

One meal per shift

Bonuses after two consecutive seasons

Discounts on restaurants and local attractions

Fully equipped living experience

Qualifications

• Front Desk experience in luxury hospitality.
• Natural talent for making guests feel at home.
• The legal right to work in France.

Responsabilités

• Act as a liaison with the Guest Services team on the hotel forecourt.
• Create a welcoming sense of arrival for guests.
• Filter arrivals and notify Guest Services.
• Guide and inform guests with friendliness.
• Act as a hotel ambassador displaying style and integrity.

Connaissances

Excellent interpersonal skills

Fluency in French

Fluency in English

Attention to detail

Outils

Opera PMS

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Alpine chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.

About Four Seasons Megeve:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving Pan-Asian food? Discover the world of our restaurant Kaito, and for a breathtaking view, meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind after an adventure-packed day.

About the role:

The Welcome Agent performs duties of Valet, Door, and Bell Attendants, as well as shuttle driver, reporting directly to the Assistant Guest Services Manager. As an ambassador of the hotel, the Welcome Agent is also a Guest Relations Agent, knowledgeable about hotel facilities and activities offered to guests.

What you will do:

1. Positioned at the hotel entrance, act as a liaison with the Guest Services team on the hotel forecourt.

2. Create a welcoming sense of arrival for resident and non-resident guests.

3. Filter arrivals and notify Guest Services.

4. Be the first face guests see, guiding and informing them with friendliness and professionalism.

5. Act as a hotel ambassador, displaying style, integrity, and courteous attitude, and communicate necessary information to support departments.

"The list of tasks specified above is not exhaustive, as your role will require constant adaptation to high activity situations and specific customer relationship management".

What we are looking for:

Front Desk experience in luxury hospitality, a natural talent for making guests feel at home, excellent interpersonal skills, and an eye for detail. Fluency in French and English, knowledge of Opera PMS, and the legal right to work in France are required. This position is based at Four Seasons Hotel Megève on a seasonal contract.

What we offer:

• 39-hour seasonal contract

• Salary communicated during interview

• Uniform supplied and laundered for staff

• One meal per shift at Employees’ Canteen

• Bonuses after two consecutive seasons

What your experience will be like:

• Enjoy a fully equipped living experience in a sought-after resort, with amenities like a gym, game rooms, and relaxation areas.

• Use a dedicated shuttle to work and explore the region's sights.

• Accommodation options include shared or single rooms, with a housing allowance available for those seeking independent housing.

• Benefit from discounts on restaurants, ski passes, local attractions, and more.

• Participate in staff events like our Staff Party to celebrate the season.