Webmaster

TN France; Paris; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An innovative technology company specializing in the automotive sector is seeking a talented Webmaster to join its dynamic Activation team. This exciting role involves supporting clients in the French region while collaborating with teams across Europe and the UK. You will be responsible for setting up SaaS products tailored to client needs, managing workflows, and ensuring a seamless digital experience. With a focus on stakeholder management and technical support, this position offers a unique opportunity to grow in a diverse environment. Join a forward-thinking company that values your contributions and provides ample opportunities for personal and professional development.

Prestations

Meal Vouchers

Evening Team Building Events

Bi-Monthly Collaboration Days

Free Breakfast

Internal Training Paths

Support for External Education

1:1 English Classes

Qualifications

• Experience in stakeholder management and technical support for web products.
• Proficient in using CMS tools and managing client requests effectively.

Responsabilités

• Gather information for SaaS product setup and manage client requests.
• Configure websites and CRM for customer use, ensuring satisfaction.

Connaissances

Stakeholder Management

Technical Support

Customer Communication

Problem-Solving

SaaS Experience

CRM Knowledge

CMS Tools

WordPress CMS

Intermediate English

Outils

CRM Systems

ERP Systems

CMS Platforms

Marketing Automation Tools

Description du poste

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MotorK is the leading sales and marketing technology company in Europe, specializing in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

We're headquartered in Milan, Italy, where you’ll find most of our employees but the teams you'll work with are across Europe and the UK.

The role

We are looking for a talented Webmaster to join our international Activation team. The role is supporting the French region, but the teams are working from all across Europe and the UK. The candidate will be responsible for the set up of our Saas products, in accordance with our Enterprise and Premium clients requirements. The main responsibilities are:

• Gather all the information required to set up the SaaS product for the customer
• Manage client requests and prioritize workflow
• Perform all the necessary tasks to configure the websites and the CRM for the customer to use the SaaS
• Perform the necessary product configuration to fulfill the customer requirements
• Present the progress and the final product to the customer and answer queries
• Tickets management in collaboration with R&D team
• Follow up with developers and product expert teams
• Cooperate with Success Manager in controlling the project scope (avoid scope creeping)

Requirements

Our ideal Webmaster will have previous experience working in a stakeholder management environment, as well as providing technical support in the set up of web based products, using CMS tools. As well as:

• Native French level and intermediate English
• Previous experience preferably in a SaaS company and in a similar role
• Excellent customer communication and problem-solving skills
• Capability to act as “power user” for complex business applications like CRM, ERP, CMS, Marketing automation platforms
• Knowledge in Wordpress CMS

Working pattern and location:

• Full time, permanent role
• Monday to Friday
• Hybrid
• Office located in Paris
• Meal Vouchers (for each day worked)
• Three days of onboarding in our Milan office, with evening team building event
• Bi-monthly appointment for collaboration days, with free breakfast in the office
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
• 1:1 English classes up to B2 level

What you can expect from the recruitment process:

• Hiring Manager interview with skill assessment (French - in our Paris office)
• Higher Management interview (English - online)

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.