Warehouse Specialist

As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, Bigblue store and deliver their products around the world.

Founded in 2018, we have raised $18M, and we are now more than 110 employees working from our offices in Paris, Madrid, London.

About the role

Locations: Paris 9th and Tigery

Bigblue is looking for an experienced and results-driven Warehouse Specialist to manage our French warehouses. The role represents a critical function within the Bigblue Fulfillment team to deliver an exceptional experience to our merchants.

Own KPIs that drive a world-class merchant experience

1. Ensure compliance guidelines are met.
2. Consistently hold warehouse partners to strict SLA expectations.
3. Provide reports of performance and action plans when needed.

Contribute to process and systems development

1. Identify systemic issues and expose opportunities to improve operations.
2. Recommend and implement methods and procedures to enhance performance.
3. Track learnings and best practices to contribute to our Standard Operating Procedures.
4. Monitor warehouse transformation projects (e.g. mecanization).

Act as Bigblue onsite operations manager

1. Serve as an escalation point both internally and externally.
2. Build strong relationships with all warehouse stakeholders.
3. Provide warehouse expertise to Growth and Customer Success team.
4. Track & analyze warehouse costs. Suggest ways to reduce costs.

Requirements

• Ability to travel onsite approximately 70% of the time.
• Strong computer literacy skills - including usage of Google Sheets/Excel.
• 1+ year of experience in supply chain, fulfillment, e-commerce or 3PL management.
• Outstanding analytical skills.
• Doer-mentality.
• Problem-solver.
• Exceptional written and verbal communication skills in French and English.

Perks

• Monthly 44.20€ mobility package.
• 10€ meal voucher per worked day (55% paid by Bigblue) + free unlimited snack when you're at the office.
• 100% mutual insurance (Benefiz).

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

Process

1. Informal discovery call (Google Meet).
2. Case-study.
3. On-site interviews (in our Paris office, half-day).
4. References.