Waiter / Waitress

Accor; Issy-les-Moulineaux; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Accor recherche un individu enthousiaste et axé sur le client pour garantir une expérience sécurisée et agréable à nos clients. Ce poste exige une expérience dans l'accueil au sein d'un hôtel 4-5 étoiles, avec un accent sur la satisfaction client et l'entretien des espaces publics.

Prestations

Reconnaissance forte pour l'engagement quotidien

Environnement de travail diversifié et inclusif

Qualifications

• 1 à 3 ans d'expérience dans un hôtel 4-5 étoiles.
• Confiance et compétence en anglais.

Responsabilités

• Assurer un service et une satisfaction clairs pour tous les clients.
• Maintenir la sécurité des zones de travail et suivre les politiques de l'hôtel.
• Préparer et entretenir les zones de plage avec des chaises et des serviettes.

Connaissances

Service à la clientèle

Communication en anglais

Description du poste

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart.

Join us and become a Heartist.

Job Description

We're looking for an enthusiastic and customer-focused individual to ensure our guests have a safe and enjoyable experience.

• Understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.
• Must comply with the grooming standards of the company.
• Extend courteous, friendly, and professional greetings to guests as they arrive and thank them as they depart.
• Make seniors aware of all guest comments and complaints.
• Be thoroughly familiar with service standards and procedures.
• Follow specified procedures to properly set up beach beds and cabanas stations.
• Ensure cleanliness and maintenance of the beach areas.
• Set up beach with sunbeds, umbrellas, and towels; ensure guests are provided with clean towels as needed.
• Fold and pack umbrellas in the evenings.
• Follow all hotel policies and procedures.
• Immediately report all suspicious occurrences and hazardous conditions.
• Maintain safety of work areas at all times.
• Attend all mandatory meetings as directed.
• Perform other tasks as required or directed.

Qualifications

• 1–3 years of experience in a 4-5 star hotel.
• Must be confident and proficient in speaking English.

Additional Information

Diversity & Inclusion at Accor means welcoming everyone and respecting their differences by prioritizing qualities and skills in employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, please let us know of any specific needs you may have so we can consider them accordingly.