VP CLIENT I Saas Martech I 80-110K€ + BSPCE I Flex remote Europe

Data Recrutement; Paris; Hybride; EUR 90 000 - 110 000; Plein temps

Résumé du poste

Une entreprise innovante, spécialisée dans le marketing d'influence et basée à Paris, recherche un VP CSM pour diriger une équipe multi-pays. Le candidat idéal possède plus de 8 ans d'expérience en client et des compétences avérées en leadership de grande équipe. En responsabilité directe envers le CRO, il devra définir les stratégies de succès client et optimiser l'expérience client tout en développant des relations à long terme avec les clients clés.

Prestations

Politique de télétravail flexible

Environnement international

Mission significative

Qualifications

• Expérience de 8+ ans dans des rôles orientés client au sein de SaaS, Martech ou services B2B.
• Leadership avéré d'équipes de gestion de comptes (10+ personnes).
• Compétences solides en optimisation des processus et gestion des relations clients exécutives.

Responsabilités

• Définir et déployer des stratégies de succès client.
• Construire des relations de confiance avec les parties prenantes clés.
• Identifier des opportunités d'amélioration et gérer le risque de désabonnements.

Connaissances

Direction d'équipe de réussite client

Optimisation des processus

Prise de décision basée sur les données

Stratégies de croissance de compte

Outils

Salesforce

Planhat

Modjo

Description du poste

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Client:

Data Recrutement

Location:

Paris, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0cb755910b09

Job Views:

3

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

THE COMPANY: International scale-up specializing in influencer marketing

Why join this company?

Leverages cutting-edge data and AI technologies to optimize marketing performance across all major social platforms (Instagram, TikTok, YouTube…).

Certified mission-driven company, part of a leading European tech group, combining high-growth ambition with responsible, impact-focused values.

Headquartered in Paris, with a hybrid and remote-first culture and presence in multiple countries.

MISSION: Lead, structure, and coach a multi-country team of 12+ professionals across Customer Success, Key Account Management, and Support.

In direct report to the CRO:

Define and deploy client success strategies across onboarding, adoption, upsell, QBRs, and retention.

Build trusted, long-term relationships with key client stakeholders (including C-level).

Optimize processes, success metrics, and reporting frameworks to scale client experience operations efficiently.

Identify upsell and cross-sell opportunities and proactively manage risk and churn indicators.

Serve as the voice of the client internally, collaborating with Product, Marketing, and Sales teams.

PROFILE: VP CSM / Client

Must have:

8+ years’ experience in client-facing roles within SaaS, Martech, or digital B2B services.

Proven leadership of large Customer Success / Account Management teams (10+ people).

Strong operational and strategic abilities: process optimization, data-driven decision making, and account growth strategies.

Comfortable managing executive client relationships across international markets.

Experience with CRM/CS tools (Salesforce, Planhat, Modjo, or equivalent).

Interest in the influencer marketing, social media, and data-driven marketing sectors.

Nice to have:

• Spanish, Italian, or French a strong plus

DETAILS:

Location: Paris (hybrid remote)

Salary: €90-110K (fixed + bonus)

Perks: Flexible remote policy, international environment, meaningful mission

PROCESS OF RECRUITMENT:

Video intro with Talent Acquisition

Interview with Head of Client Experience

Case study + business discussion

Final conversation with the executive team