Vision Expert / Field Service Engineer

Körber Pharma Packaging AG; France; Sur place; EUR 36 000 - 50 000; Plein temps

Résumé du poste

Körber Japan, Pharma Machinery Division, seeks a Vision Expert / Field Service Engineer in Tokyo to support semi-automatic and fully automatic inspection machines. You will install, validate, troubleshoot, and maintain equipment at customer sites and HQ.

The role requires strong technical education, pharma domain knowledge, and fluency in Japanese and English. Travel across Japan and to HQ for FAT/training is expected.

Qualifications

• Completed vocational training in a technical field (mechatronics, image processing, electrical engineering, information electronics).
• Bachelor’s/Master’s degree in physics or optical systems preferred with initial experience.
• Strong analytical skills and structured, independent working style.
• Excellent customer-service orientation and communication skills.
• Native Japanese, very good English (written and spoken).
• Willingness to travel extensively in Japan and occasionally to HQ for FAT/training.
• High commitment and flexibility for international collaboration.
• Experience as a vision expert or field service engineer in pharma, especially with inspection machines, is a plus.
• Knowledge of GMP, IQ, OQ, and validation processes.

Responsabilités

• Performs evaluations on customer samples at Tokyo area sites or HQ in Germany; sets up evaluation kits when needed.
• Handles toxic materials with proper protective measures.
• Creates evaluation reports after discussions with HQ and Sales.
• Explains report contents remotely or on-site to customers.
• Performs installations, commissioning, validation support, troubleshooting, conversions, and maintenance.
• Supports sales/project managers and attends customer meetings.
• Reports technical and customer-related documents to internal/external parties.
• Provides customer training.
• Coords with HQ for technical clarifications.
• Participates in on-the-job training at HQ or customer sites in Japan or abroad.

Connaissances

Technical training

Bachelor’s degree

Analytical skills

Customer orientation

Japanese language

Travel willingness

Flexibility

Pharma vision experience

GMP/OQ/IQ knowledge

Independent work

Work ethic

Formation

Vocational technical training

Bachelor’s or Master’s degree in physics or optical systems

Description du poste

Job: Vision Expert / Field Service Engineer

Place: Tokyo, Japan

Ideas need Initiative

Körber: Körber is a leading international technology group that has more than 12,000 employees at over 100 locations worldwide.We are the home for entrepreneurs — we turn entrepreneurial thinking into customers success. Körber AG manages the Group and its four Business Areas: Digital, Pharma, Supply Chain and Technologies.

Business Area Pharma: Körber’s Business Area Pharma delivers the difference for companies that need to produce and package medicines quickly, safely, and at the highest level of quality. Thanks to our expertise, decades of experience, and market leadership in many areas, we offer the right solutions for the pharmaceutical and biotech industries.

Koerber Japan / Pharma Machinery Division: We provide solutions and services for local pharmaceutical customers in Japan, with a wide variety of products ranging from full/semi-automatic inspection machines, top load cartoners, blister machines, material handling equipment, isolators, etc.

Job Title:Koerber Japan, located in Tokyo, is seeking a Vison Expert / Field Service Engineer for semi-automatic and fully automatic inspection machines.

Tasks:

• Performs evaluations on customer samples at designated locations in the Tokyo area, at customer premises, or at HQ in Germany depending on the case. Sets up and dismantles evaluation kits if necessary.


• May handle toxic materials depending on the sample. Protective measures must be applied.


• Creates reports after evaluations, by consulting with counterparts at HQ as well as the Körber Japan Sales team.


• Explains and discusses report contents with customers, either remotely or on-site, if required.


• Performs installations, commissioning, validation support, troubleshooting, conversions, and maintenance.


• Supports sales and project managers' activities, including attending customer meetings.


• Reports duty documents (technical reports, customer complaints, etc.) to both external and internal parties.


• Provides training to customers.


• Communicates directly with peers at HQ for technical clarifications.


• Attends internal training at HQ’s factory or customer premises as part of on-the-job training (OJT), in Japan or abroad.

Qualification/Skills:

• Completed vocational training in a technical field, preferably in mechatronics, image processing, electrical engineering, or information electronics.


• Ideally holds a Bachelor’s or Master’s degree in physics or optical systems and has initial professional experience.


• Possesses strong analytical skills and a structured, independent working style.


• Demonstrates strong customer and service orientation along with excellent communication skills.


• Native-level Japanese proficiency and very good written and spoken English.


• Willingness and ability to travel extensively within Japan and occasionally to HQ abroad for FAT and training.


• High level of commitment and flexibility.


• Experience as a vision expert or field service engineer in the pharmaceutical industry, particularly with inspection machines, is a strong plus.


• Understanding of the pharmaceutical manufacturing industry (GMP, IQ, OQ, validation processes, etc.).


• Ability to work independently as well as collaboratively within an international sales/service team.


• Excellent communication skills and a strong work ethic.

Salary Range:

Preferred age: 25 – 50 years

Languages: Japanese / English / (German is a plus but not required)

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.