Pharma Equipment Field Service Engineer (Tokyo)

Körber Pharma Packaging AG; France; On-site; EUR 39,000 - 56,000; Full time

Job summary

Körber Pharma Packaging AG in Tokyo is seeking a Service Engineer for automatic inspection machines. You will install, commission, validate, troubleshoot, and service equipment while coordinating with customers and internal teams.

Required are technical vocational training and at least 3 years in pharma field service, GMP knowledge, and native Japanese with strong English. Travel across Japan and to HQ abroad is expected.

Qualifications

• Completed vocational training in a technical field (mechatronics / electrical engineering / information electronics).
• Minimum 3 years of experience as a field service in the pharma industry.
• Good understanding of pharmaceutical manufacturing industry (GMP, IQ, OQ, validation processes).
• Demonstrates strong customers and service orientation along with excellent communication skills.
• Native-level Japanese proficiency and good written and spoken English.
• Willingness and ability to travel extensively within Japan and occasionally to HQ abroad for FAT and training.
• Ability to work independently as well as collaboratively within an international sales/service team.

Responsibilities

• Performs installation, commissioning, validation support, troubleshooting, conversions and maintenance.
• Supports sales and project manager’s activities including attending customer meetings.
• Reports duty documents (technical reports, customer complaints, etc.) to both external and internal parties.
• Provides trainings to customers.
• Makes direct communication with peers at HQs of respective products for technical clarifications.
• Attends internal trainings at respective HQ’s factories or as OJT at customer premises. (Japan or abroad).

Job description

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Place: Tokyo, Japan

Ideas need Initiative

Körber: Körber is a leading international technology group that has more than 12,000 employees at over 100 locations worldwide.We are the home for entrepreneurs — we turn entrepreneurial thinking into customers success. Körber AG manages the Group and its four Business Areas: Digital, Pharma, Supply Chain and Technologies.

Business Area Pharma: Körber’s Business Area Pharma delivers the difference for companies that need to produce and package medicines quickly, safely, and at the highest level of quality. Thanks to our expertise, decades of experience, and market leadership in many areas, we offer the right solutions for the pharmaceutical and biotech industries.

Koerber Japan / Pharma Machinery Division: We provide solutions and services for local pharmaceutical customers in Japan, with a wide variety of products ranging from full/semi-automatic inspection machines, top load cartoners, blister machines, material handling equipment, isolators, etc.

Job Title:Koerber Japan, located in Tokyo, is seeking a Service Engineer for aforementioned products with special focus on automatic inspection machines.

Tasks:

• Performs installation, commissioning, validation support, troubleshooting, conversions and maintenance.
• Supports sales and project manager’s activities including attending customer meetings.
• Reports duty documents (technical reports, customer complaints, etc.) to both external and internal parties.
• Provides trainings to customers.
• Makes direct communication with peers at HQs of respective products for technical clarifications.
• Attends internal trainings at respective HQ’s factories or as OJT at customer premises. (Japan or abroad).

Qualification/Skills:

• Completed vocational training in a technical field, preferably in mechatronics, or electrical engineering, or information electronics.
• Minimum 3 years of experience as a field service in the pharma industry, particularly with experience in inspection, sterile filling, primary and secondary packaging is a plus.
• Good understanding of pharmaceutical manufacturing industry (GMP, IQ, OQ, validation processes., etc.)
• Demonstrates strong customers and service orientation along with excellent communication skills.
• Native-level Japanese proficiency and good written and spoken English.
• Willingness and ability to travel extensively within Japan and occasionally to HQ abroad for FAT and training.
• Ability to work independently as well as collaboratively within an international sales/service team.

Preferred age: 25 – 50 years

Languages:Japanese / English / (German is a plus but not required)

For questions please contact us via [e-mail] work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Please apply exclusively via the “Apply now” button.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.