VIP Relationship Manager

Bybit; Nice; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A dynamic cryptocurrency exchange is seeking a VIP Relationship Manager to enhance client experience and foster loyalty. The ideal candidate has 4-7 years of experience in client services within the financial sector and is fluent in French. Responsibilities include managing VIP clients, analyzing client needs, and collaborating with various departments for optimal service delivery.

Qualifications

• 4-7 years of experience in sales and client services in a financial setting.
• Experience with a portfolio including institutional clients or high net-worth individuals.
• Fluent in French, both written and spoken.

Responsabilités

• Manage a portfolio of global VIP clients and enhance their experience.
• Build and expand relationships through ongoing communication.
• Track key customer behaviors and prepare analysis reports.
• Coordinate with different departments to provide excellent service.

Connaissances

Sales experience

Client relationship management

Communication skills

Analytical skills

Description du poste

About Us

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24 / 7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Role

We are looking for an enthusiastic VIP RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsabilités

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in French (written and spoken) ;
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.