VIP Account Manager

Growe Talents; Reims; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

Global Medical Coverage

Growth Opportunities

Benefits Programs

Performance Rewards

Dynamic Work Environment

Job summary

Growe Talents group is partnering with an international online gaming company to recruit a VIP Account Manager in France. You will manage a portfolio of VIP clients, provide personalized support, and build long-term relationships to boost engagement and retention.

You will monitor activity, coordinate with internal teams, and welcome new VIP clients while maintaining accurate records. Fluent English and at least 1 year in VIP management are required.

Qualifications

• 1+ year experience in VIP account management.
• Strong English communication skills - Upper Intermediate level.
• Experience managing client requests independently and handling multiple priorities.
• Ability to build client relationships and provide personalized support.
• Experience working in the iGaming industry.

Responsibilities

• Manage a portfolio of VIP clients and provide personalized support to each user.
• Build long-term client relationships through regular communication and proactive follow-ups.
• Improve client engagement and retention through personalized promotions and campaigns.
• Monitor client activity and identify opportunities to improve portfolio performance.
• Coordinate with internal teams to resolve client issues and ensure a high level of service.
• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Skills

VIP account management

English communication

Job description

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.

Perfect for those who aim to:

• Manage a portfolio of VIP clients and provide personalized support to each user;

• Build long-term client relationships through regular communication and proactive follow-ups;

• Improve client engagement and retention through personalized promotions and campaigns;

• Monitor client activity and identify opportunities to improve portfolio performance;

• Coordinate with internal teams to resolve client issues and ensure a high level of service;

• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Experience you’ll need to bring:

• 1+ year experience in VIP account management;

• Strong English communication skills - Upper Intermediate level;

• Experience managing client requests independently and handling multiple priorities;

• Ability to build client relationships and provide personalized support;

• Experience working in the iGaming industry.

It’s a perfect match if you have those personal features:

• Strong communication skills, empathy, and a client-focused mindset;

• Proactive approach, ownership, and ability to work independently;

• Strong organizational skills, attention to detail, and reliable follow-through;

• Adaptability, willingness to learn, and ability to stay calm in challenging situations

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.